Logistics Strategy and Performance Manager
deliveryhero
Shift Lead - Customer Service
About this role
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Attending inbound and outbound chats/calls/cases solving customer issues.
- Must have problem-solving skills and follow timeline when assigned for task.
- Manage a team of customer service agents.
- Prepare KPI reports, performance reports for management review.
- Able to follow order processing system from the back end.
- Willing to work 6 days and 6 hours per day in different shifts.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Shift Lead - Customer Service position at deliveryhero?
The salary for this Shift Lead - Customer Service role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Shift Lead - Customer Service position at deliveryhero located?
This Shift Lead - Customer Service role at deliveryhero is based in bd, Dhaka, Dhaka, , Bangladesh. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Shift Lead - Customer Service role at deliveryhero full-time or part-time?
This is listed as a Part time position. It is posted as a Shift Lead - Customer Service role at deliveryhero.
How do I apply for the Shift Lead - Customer Service position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Shift Lead - Customer Service job at deliveryhero posted?
This Shift Lead - Customer Service position at deliveryhero was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Shift Lead - Customer Service
deliveryhero
You'll be redirected to deliveryhero's official application page on SmartRecruiters.