Simplified Chinese Player Support Tier1

Side· Player Support
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📍 Shinjuku City, Tokyo, JapanContract

About this role

- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

- Perform language translation and proofreading where necessary.

- Respond and support players issues via chat and email, including but not limited to password resets and more.

- Business hours: 10:00-19:00

- Onsite role: Yotsuya, Shinjuku

Requirements

- Native or Fluent level Simplified Chinese

- Business level English (Japanese is nice to have)

- Passionate about the video game industry.

- Strong logical thinking.

- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.

- Able to deliver excellent customer service via email and chat.

- Able to understand games from a gamer’s perspective.

- Capable of analyzing and solving information accurately and swiftly within guidelines.

- Possesses a team player mentality.

Benefits

- Collaborating with people creating innovative interactive entertainment.

- Dynamic and entrepreneurial culture.

- Video games focused environment.

- Contract Employee*Permanent employee promotion is available.

- Trial period: 3 months / No change in conditions.

- Up to 50,000 yen reimbursement or train pass.

Frequently Asked Questions

Is the salary disclosed for the Simplified Chinese Player Support Tier1 position at Side?
The salary for this Simplified Chinese Player Support Tier1 role at Side is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Simplified Chinese Player Support Tier1 position at Side located?
This Simplified Chinese Player Support Tier1 role at Side is based in Shinjuku City, Tokyo, Japan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Simplified Chinese Player Support Tier1 role at Side full-time or part-time?
This is listed as a Contract position. It is posted as a Simplified Chinese Player Support Tier1 role in the Player Support department at Side.
Which team or department does the Simplified Chinese Player Support Tier1 at Side belong to?
This Simplified Chinese Player Support Tier1 position is part of the Player Support department at Side. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Simplified Chinese Player Support Tier1 position at Side?
Click the "Apply Now" button on this page. You will be redirected to Side's official application portal hosted on workable where you can submit your application directly.
When was the Simplified Chinese Player Support Tier1 job at Side posted?
This Simplified Chinese Player Support Tier1 position at Side was posted on Jun 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Simplified Chinese Player Support Tier1
Side
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