SME /Account Manager (Tower & Telecom Domain)

JD- SME/Account Manager

Role: SME – Tower & Telecom Domain

Designation: Program / Account Manager

Company: Infozech Software Pvt. Ltd.

Location: Customer Location (Onsite)

Infozech is seeking an experienced Tower & Telecom Domain SME to work onsite at a customer location as a Program / Account Manager. The role combines domain expertise, delivery ownership, and customer relationship management to ensure successful program execution and high customer satisfaction.

· Own end-to-end program delivery for assigned customer account(s)

· Act as primary SPOC for the customer on delivery, planning, and escalations

· Manage governance, reviews, risks, and SLAs

· Provide tower/telco domain expertise across tenancy, lease, O&M, billing, and reconciliation

· Translate business needs into functional requirements for Infozech solutions

· Coordinate with internal product, engineering, QA, and support teams

· Support UAT, go-live, and post-production stabilization

· Identify opportunities for account growth and solution expansion

· 10–15 years experience in Tower / Telecom domain

· Strong understanding of tower lifecycle and telecom operations

· Experience in Program / Account Management roles

· Excellent stakeholder management and communication skills

· Ability to work independently at customer location

· Exposure to OSS/BSS or tower management systems preferred

· Engineering / Management degree preferred

· Prior experience as SME, Delivery Lead, Program Manager, or Account Manager