SME - Desk Side Services, AMT Asset Management Software
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Ensure On-Time Resolution And Adherence To Quality Compliance For Escalated Incident Tickets By Analyzing Issues Within Asset Management Services Frameworks, Aligning Responses With Agreed Slas.
2. Facilitate Value-Added Activities, Including Mentoring Team Members On Asset Management Services Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation To Support Operational Excellence And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Sessions To Align Resources Effectively.
4. Actively Engage In Customer Meetings To Gather Feedback, Address Concerns, And Enhance Customer Satisfaction Levels, Ensuring A Positive Experience Through Effective Communication.
5. Validate And Analyze Performance Data, Including Root Cause Analysis And Trend Analysis, Generating Insightful Reports To Present Findings And Recommendations To Key Business Stakeholders.
2. Facilitate Value-Added Activities, Including Mentoring Team Members On Asset Management Services Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation To Support Operational Excellence And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Sessions To Align Resources Effectively.
4. Actively Engage In Customer Meetings To Gather Feedback, Address Concerns, And Enhance Customer Satisfaction Levels, Ensuring A Positive Experience Through Effective Communication.
5. Validate And Analyze Performance Data, Including Root Cause Analysis And Trend Analysis, Generating Insightful Reports To Present Findings And Recommendations To Key Business Stakeholders.
Skill Requirements
1. In-Depth Knowledge And Expertise In Asset Management Services.
2. Strong Analytical And Problem-Solving Skills, With The Ability To Conduct Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills, Enabling Effective Stakeholder Engagement.
4. Proficiency In Creating And Maintaining Documentation, Including Sops And Knowledge-Sharing Resources.
2. Strong Analytical And Problem-Solving Skills, With The Ability To Conduct Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills, Enabling Effective Stakeholder Engagement.
4. Proficiency In Creating And Maintaining Documentation, Including Sops And Knowledge-Sharing Resources.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable.
2. Certification In Asset Management Best Practices Is Recommended
2. Certification In Asset Management Best Practices Is Recommended
Frequently Asked Questions
Is the salary disclosed for the SME - Desk Side Services, AMT Asset Management Software position at HCLTech?
The salary for this SME - Desk Side Services, AMT Asset Management Software role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Desk Side Services, AMT Asset Management Software position at HCLTech located?
This SME - Desk Side Services, AMT Asset Management Software role at HCLTech is based in Bulgaria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Desk Side Services, AMT Asset Management Software position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Desk Side Services, AMT Asset Management Software job at HCLTech posted?
This SME - Desk Side Services, AMT Asset Management Software position at HCLTech was posted on May 26, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Desk Side Services, AMT Asset Management Software
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.