SME - Iaas AWS, Terraform
HCLTech
SME - Iaas AWS, Terraform
About this role
Job Summary
As a Subject Matter Expert in Support and Operations, you will play a critical role in ensuring timely resolution of escalations and incidents while adhering to quality standards and service level agreements. Your expertise in IaaS with AWS and Terraform will be instrumental in driving operational excellence and enhancing customer satisfaction through effective communication and collaboration with key stakeholders.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Aws And Terraform, In Alignment With Agreed Service Level Agreements.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing Across The Support Team.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Actively Participating In Capacity Planning Initiatives To Optimize Resource Allocation.
4. Engage With Customers Through Meetings To Understand And Address Issues, Ensuring Positive Feedback And Satisfaction With Support Services.
5. Conduct Thorough Analyses Such As Root Cause Analysis And Trend Analysis Using Aws Tools, And Present Findings To Key Business Stakeholders To Enhance Operational Performance.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing Across The Support Team.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Actively Participating In Capacity Planning Initiatives To Optimize Resource Allocation.
4. Engage With Customers Through Meetings To Understand And Address Issues, Ensuring Positive Feedback And Satisfaction With Support Services.
5. Conduct Thorough Analyses Such As Root Cause Analysis And Trend Analysis Using Aws Tools, And Present Findings To Key Business Stakeholders To Enhance Operational Performance.
Skill Requirements
1. In-Depth Knowledge Of Iaas, Specifically Aws And Terraform, Demonstrating Advanced Proficiency In Cloud Infrastructure Management.
2. Strong Analytical Skills For Performing Root Cause And Trend Analyses To Identify And Mitigate Issues.
3. Excellent Communication And Interpersonal Skills For Effective Collaboration With Business Stakeholders And Customers.
4. Proficient In Creating And Maintaining Documentation And Standard Operating Procedures.
2. Strong Analytical Skills For Performing Root Cause And Trend Analyses To Identify And Mitigate Issues.
3. Excellent Communication And Interpersonal Skills For Effective Collaboration With Business Stakeholders And Customers.
4. Proficient In Creating And Maintaining Documentation And Standard Operating Procedures.
Other Requirements
1. Aws Certified Solutions Architect � Associate (Optional But Valuable).
2. Terraform Associate Certification (Optional But Valuable)
2. Terraform Associate Certification (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SME - Iaas AWS, Terraform position at HCLTech?
The salary for this SME - Iaas AWS, Terraform role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Iaas AWS, Terraform position at HCLTech located?
This SME - Iaas AWS, Terraform role at HCLTech is based in Others, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Iaas AWS, Terraform position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Iaas AWS, Terraform job at HCLTech posted?
This SME - Iaas AWS, Terraform position at HCLTech was posted on May 26, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Iaas AWS, Terraform
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.