SME - Microsoft Azure - IaaS, Azure Kubernetes Service
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in the Support & Operations team, ensuring timely resolution of escalations and incidents while adhering to quality standards. This position is essential for maintaining customer satisfaction through effective communication, analysis, and mentoring while leveraging expertise in IaaS and Infrastructure as Code (IaC) technologies.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Iaas Azure And Iac/Terraform Technologies, Adhering Strictly To Agreed Slas.
2. Mentor Team Members And Administrators In Azure Kubernetes Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Activities To Optimize Resource Utilization In Windows Azure Iaas Environments.
4. Actively Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring Positive Customer Satisfaction Through Effective Communication And Presentation Skills.
5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, And Prepare Reports To Present Insights And Performance Metrics To Key Business Stakeholders, Driving Continuous Improvement.
2. Mentor Team Members And Administrators In Azure Kubernetes Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Activities To Optimize Resource Utilization In Windows Azure Iaas Environments.
4. Actively Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring Positive Customer Satisfaction Through Effective Communication And Presentation Skills.
5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, And Prepare Reports To Present Insights And Performance Metrics To Key Business Stakeholders, Driving Continuous Improvement.
Skill Requirements
1. In-Depth Knowledge Of Iaas Azure And Iac Tools Such As Terraform And Vra.
2. Strong Understanding Of Azure Kubernetes And Windows Azure Paas/Iaas Services.
3. Excellent Analytical Skills With Proficiency In Conducting Root Cause And Trend Analyses.
4. Proven Ability To Mentor And Guide Team Members, Fostering A Collaborative Environment.
5. Strong Communication And Presentation Skills For Effective Stakeholder Engagement.
2. Strong Understanding Of Azure Kubernetes And Windows Azure Paas/Iaas Services.
3. Excellent Analytical Skills With Proficiency In Conducting Root Cause And Trend Analyses.
4. Proven Ability To Mentor And Guide Team Members, Fostering A Collaborative Environment.
5. Strong Communication And Presentation Skills For Effective Stakeholder Engagement.
Other Requirements
1. Optional But Valuable Certifications: Microsoft Certified: Azure Solutions Architect Expert, Hashicorp Certified: Terraform Associate
Frequently Asked Questions
Is the salary disclosed for the SME - Microsoft Azure - IaaS, Azure Kubernetes Service position at HCLTech?
The salary for this SME - Microsoft Azure - IaaS, Azure Kubernetes Service role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Microsoft Azure - IaaS, Azure Kubernetes Service position at HCLTech located?
This SME - Microsoft Azure - IaaS, Azure Kubernetes Service role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Microsoft Azure - IaaS, Azure Kubernetes Service position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Microsoft Azure - IaaS, Azure Kubernetes Service job at HCLTech posted?
This SME - Microsoft Azure - IaaS, Azure Kubernetes Service position at HCLTech was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Microsoft Azure - IaaS, Azure Kubernetes Service
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.