SME - Microsoft Intune

Job Summary

 Mobile Device Management (MDM) Engineer – Level 3 We are seeking a highly skilled Mobile Device Management (MDM) Engineer – Level 3 to lead advanced support, administration, and optimization of enterprise mobility and endpoint management platforms. This role serves as the highest escalation point for complex mobile device issues and is responsible for designing, implementing, and maintaining secure, scalable device management solutions across iOS, Android, Windows, and macOS environments. The ideal candidate brings strong hands-on expertise in Microsoft Intune, Workspace ONE, or similar platforms, along with a deep understanding of device security, compliance, automation, and enterprise support operations. Job Description: Mobile Device Management (MDM) Engineer – Level 3\\\\r\\\\n\\\\r\\\\nWe are seeking a highly skilled Mobile Device Management (MDM) Engineer – Level 3 to lead advanced support, administration, and optimization of enterprise mobility and endpoint management platforms. This role serves as the highest escalation point for complex mobile device issues and is responsible for designing, implementing, and maintaining secure, scalable device management solutions across iOS, Android, Windows, and macOS environments. The ideal candidate brings strong hands-on expertise in Microsoft Intune, Workspace ONE, or similar platforms, along with a deep understanding of device security, compliance, automation, and enterprise support operations.\\\\r\\\\nKey Responsibilities\\\\r\\\\n• Act as the Level 3 escalation point for complex mobile device management and endpoint issues across enterprise environments.\\\\r\\\\n• Administer, maintain, and optimize MDM/UEM platforms such as Microsoft Intune, Workspace ONE, or equivalent solutions.\\\\r\\\\n• Design and implement device enrollment, compliance, configuration, application deployment, and security policies.\\\\r\\\\n• Manage lifecycle activities including provisioning, upgrades, patching, retirement, and replacement of managed mobile devices.\\\\r\\\\n• Develop and enforce security controls including conditional access, certificate-based authentication, encryption, remote wipe, and data loss prevention policies.\\\\r\\\\n• Troubleshoot advanced issues related to device enrollment, policy conflicts, application deployment, OS updates, and identity integration.\\\\r\\\\n• Collaborate with security, identity, infrastructure, and service desk teams to support enterprise mobility initiatives.\\\\r\\\\n• Create and maintain technical documentation, standard operating procedures, architecture diagrams, and knowledge articles.\\\\r\\\\n• Monitor platform health, reporting, compliance dashboards, and audit readiness across managed devices.\\\\r\\\\n• Lead or support MDM migrations, platform upgrades, and new feature rollouts.\\\\r\\\\n• Mentor Level 1 and Level 2 support staff and provide technical guidance on recurring issues and best practices.\\\\r\\\\n• Participate in root cause analysis and continuous improvement efforts to reduce incidents and improve user experience.\\\\r\\\\nRequired Qualifications\\\\r\\\\n• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.\\\\r\\\\n• 5+ years of experience in Mobile Device Management, Endpoint Management, or Enterprise Mobility support.\\\\r\\\\n• Strong hands-on experience with Microsoft Intune, Workspace ONE, MobileIron, Jamf, or other enterprise MDM/UEM solutions.\\\\r\\\\n• Deep knowledge of iOS, Android, Windows, and macOS device management concepts and troubleshooting methods.\\\\r\\\\n• Experience with Azure Active Directory / Microsoft Entra ID, conditional access

Key Responsibilities

Act as the Level 3 escalation point for complex mobile device management and endpoint issues across enterprise environments. • Administer, maintain, and optimize MDM/UEM platforms such as Microsoft Intune, Workspace ONE, or equivalent solutions. • Design and implement device enrollment, compliance, configuration, application deployment, and security policies. • Manage lifecycle activities including provisioning, upgrades, patching, retirement, and replacement of managed mobile devices. • Develop and enforce security controls including conditional access, certificate-based authentication, encryption, remote wipe, and data loss prevention policies. • Troubleshoot advanced issues related to device enrollment, policy conflicts, application deployment, OS updates, and identity integration. • Collaborate with security, identity, infrastructure, and service desk teams to support enterprise mobility initiatives. • Create and maintain technical documentation, standard operating procedures, architecture diagrams, and knowledge articles. • Monitor platform health, reporting, compliance dashboards, and audit readiness across managed devices. • Lead or support MDM migrations, platform upgrades, and new feature rollouts. • Mentor Level 1 and Level 2 support staff and provide technical guidance on recurring issues and best practices. • Participate in root cause analysis and continuous improvement efforts to reduce incidents and improve user experience.

Skill Requirements

 Enterprise MDM/UEM administration • Microsoft Intune and/or Workspace ONE • iOS, Android, Windows, and macOS device management • Application packaging and deployment • Compliance policies and configuration profiles • Conditional Access and endpoint security controls • PowerShell or other automation scripting • Incident management and advanced troubleshooting • Reporting, monitoring, and audit support

Other Requirements

 High device compliance and security posture across the environment • Reduction in escalated incidents through proactive platform improvements • Reliable and timely deployment of device policies, apps, and updates • Improved end-user experience and faster issue resolution • Accurate documentation, reporting, and audit readiness