SN - Key Account Manager - Jumia ( Full-Time )

jumia· Commercial - Account Management
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📍 Senegal

About this role

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Key account manager

 

Summary: We are seeking a dynamic and results-driven Key Account Manager to join our team. This role focuses on building and maintaining strong relationships with key clients, ensuring customer satisfaction and driving business growth through strategic account management.

 

Responsibilities:

  • Develop and nurture long-term relationships with key accounts, serving as the primary point of contact.
  • Identify client needs and provide solutions, ensuring high levels of customer satisfaction.
  • Collaborate with internal teams to deliver tailored account strategies and solutions.
  • Monitor account performance and provide regular updates and reports on progress and challenges.
  • Negotiate contracts and agreements to maximize profit and client satisfaction.
  • Continuously seek opportunities to upsell and cross-sell additional products or services.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience as a Key Account Manager or in a similar role.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Excellent organizational and multitasking abilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to travel as needed to meet with clients and attend industry events.

 

 

We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
 
Please ensure to only apply for jobs with Jumia through our official website.
Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

Frequently Asked Questions

Is the salary disclosed for the SN - Key Account Manager - Jumia ( Full-Time ) position at jumia?
The salary for this SN - Key Account Manager - Jumia ( Full-Time ) role at jumia is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SN - Key Account Manager - Jumia ( Full-Time ) position at jumia located?
This SN - Key Account Manager - Jumia ( Full-Time ) role at jumia is based in Senegal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the SN - Key Account Manager - Jumia ( Full-Time ) at jumia belong to?
This SN - Key Account Manager - Jumia ( Full-Time ) position is part of the Commercial - Account Management department at jumia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the SN - Key Account Manager - Jumia ( Full-Time ) position at jumia?
Click the "Apply Now" button on this page. You will be redirected to jumia's official application portal hosted on greenhouse where you can submit your application directly.
When was the SN - Key Account Manager - Jumia ( Full-Time ) job at jumia posted?
This SN - Key Account Manager - Jumia ( Full-Time ) position at jumia was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
SN - Key Account Manager - Jumia ( Full-Time )
jumia
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You'll be redirected to jumia's official application page on Greenhouse.