Program Director
samaritanvillage
Social Worker, Behavioral Health Call Center
samaritanvillage· Healthcare Support
About this role
Overview
Social Worker
Healthcare staff can work anywhere….The BEST work with US!
Salary: $75,000
A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area.
Samaritan Daytop Village, serves over 33,000 New Yorkers annually within your neighborhoods and communities so our success depends on those we employ.
The Role
We are seeking a compassionate and experienced Licensed Social Worker to join our dynamic Behavioral Health Call Center team. The ideal candidate will provide emotional support, crisis intervention, and care coordination to individuals seeking assistance with behavioral health challenges. This role is critical in ensuring that callers receive timely, empathetic, and effective support, contributing to their overall well-being. This work is carried out in support of the mission and goals of Samaritan Daytop Village.
Responsibilities
What You Will Do
- Answer inbound calls and provide empathetic support to individuals experiencing behavioral health challenges.
- Conduct initial screenings and risk assessments to determine callers’ needs, including suicidal ideation, substance use, or other crises.
- De-escalate crisis situations and provide safety planning when necessary.
- Connect callers with appropriate community resources, mental health services, and behavioral health programs.
- Provide referrals to therapists, support groups, and crisis intervention services.
- Follow up to ensure continuity of care and effective service utilization.
- Maintain accurate and confidential records of all interactions in compliance with organizational and legal standards.
- Adhere to HIPAA regulations and ethical guidelines in all aspects of service delivery.
Qualifications
Who You Will Be
- Master’s Degree in Social Work and NYS LMSW, LCSW or LMHC required. We unable to accepted limited permits for this role.
- Minimum of 2 years of experience in behavioral health, crisis intervention, or social work settings.
- In-depth knowledge of NYS and/or Rockland County's diverse network of medical and behavioral health care organizations, including substance use disorders, treatment services, education and employment services, and non-traditional community support groups.
- Proficiency in using Microsoft Office Suite, electronic health record (EHR) systems and call management software.
- Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
- Strong active listening, communication, and problem-solving skills.
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Frequently Asked Questions
Is the salary disclosed for the Social Worker, Behavioral Health Call Center position at samaritanvillage?
The salary for this Social Worker, Behavioral Health Call Center role at samaritanvillage is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Social Worker, Behavioral Health Call Center position at samaritanvillage located?
This Social Worker, Behavioral Health Call Center role at samaritanvillage is based in Blauvelt, NY, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Social Worker, Behavioral Health Call Center role at samaritanvillage full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Social Worker, Behavioral Health Call Center role in the Healthcare Support department at samaritanvillage.
Which team or department does the Social Worker, Behavioral Health Call Center at samaritanvillage belong to?
This Social Worker, Behavioral Health Call Center position is part of the Healthcare Support department at samaritanvillage. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Social Worker, Behavioral Health Call Center position at samaritanvillage?
Click the "Apply Now" button on this page. You will be redirected to samaritanvillage's official application portal hosted on icims where you can submit your application directly.
When was the Social Worker, Behavioral Health Call Center job at samaritanvillage posted?
This Social Worker, Behavioral Health Call Center position at samaritanvillage was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Social Worker, Behavioral Health Call Center
samaritanvillage
You'll be redirected to samaritanvillage's official application page on icims.