Software Engineering Advisor - HIH - Evernorth

Software Engineering Advisor - HIH - Evernorth

Position Overview 

 Join our team and grow your career with us. 

We are a dynamic Site Reliability Engineering(SRE) team focused on improving the reliability and performance of data and analytics platforms. We're looking for a hands-on technologist with 3+ years of experience in application delivery or IT operations, eager to apply development skills to enhance system resilience and efficiency. You will be engaged in support activities with our Databricks enterprise platform, assisting users and troubleshooting Production issues with ETL pipelines. 

As part of our mission to modernize IT operations, you'll contribute to automation efforts, reduce toil, and help build tools that provide early detection of issues across critical data pipelines. You will have the opportunity to explore and contribute to AI-driven project initiatives proactively improving the operational effectiveness and service reliability of our IT assets. 

If you are passionate about continuous improvement, enjoy solving complex problems, and want to be a member of a forward-thinking team, consider being a part of Cigna's future by joining our team. 

Responsibilities 

• Develop and maintain automation scripts to enhance operational strategy  

• Manage performance monitoring across our assets to ensure proper measuring, reporting, and alerting on anomalies and incidents 

• Collaborate with engineering and application delivery teams in developing and testing automation of repetitive, manual efforts 

• Contribute to continuous improvement initiatives across the SRE practice 

• Contribute to team projects improving our operational strategy through AI integration 

• Track and document repeated incidents to eliminate recurring problems 

• Support of our Databricks user base and critical ETL pipelines 

Qualifications 

Required Skills: 

• Strong skills in troubleshooting and documentation of operational procedures 

• Strong problem-solving skills 

• Experience with Agile methodology 

• A desire to learn and grow your experience 

• Good communications skills 

Required Experience:  

• Bachelor’s degree or equivalent experience 

• 11-13 years of experience as a Developer and exposed to Distributed Systems and Operational roles. 

• 7+ years SQL experience. 

• Experience in ETL technologies (Informatica/DataStage) and Oracle is a big plus 

• Experience with Data warehousing concepts 

• Experience with scripting and automation using Python 

• Experience with Shell scripting 

• Familiarity with SQL, Spark, Pyspark and working with Cloud Based data platforms like Databricks. 

• Hands on experiences in some AWS technologies like – Cloud Watch, Step Functions, Lambda, Glue, EC2, DynamoDB, SQS, ECS/EKS, Elastic Search, Elastic Cache, Airflow to name a few 
  Understanding of version control systems and experience using Gitlab/Github  

• Understanding of Development Operations and Software Development Lifecycle 

• Understanding of ticketing systems like ServiceNow 

• Excellent problem-solving skills and attention to details.

Location & Hours of Work 

• Full-time position, working 45 hours per week. Expected overlap with US hours as appropriate 

• Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH) 

Equal Opportunity Statement  

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.