Solution Engineer

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟱𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟭𝟱 𝗟𝗣𝗔)

Experience: 2+ yrs

Location: Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for a driven and customer-focused professional to join our team in building and delivering modern conversational business solutions that help organizations improve customer engagement, sales, marketing, and support through messaging platforms. This role is ideal for someone who is passionate about SaaS products, customer success, and business growth, with the ability to collaborate across teams and contribute to scalable customer communication solutions.

As part of a fast-growing product environment, you will work closely with sales, product, customer success, and operations teams to help businesses maximize the value of conversational engagement platforms. You will play a key role in driving customer adoption, supporting business objectives, and delivering solutions that improve operational efficiency and customer experiences.

Key Responsibilities

• Engage with prospective and existing customers to understand business requirements and recommend suitable conversational solutions.
• Build and maintain strong customer relationships to drive product adoption, retention, and long-term success.
• Collaborate with cross-functional teams to support onboarding, implementation, and ongoing customer engagement initiatives.
• Assist in identifying opportunities to improve customer communication workflows through automation and scalable processes.
• Coordinate with product and technical teams to communicate customer feedback and enhancement requests.
• Monitor customer usage, engagement, and performance metrics to identify opportunities for optimization.
• Support sales and business development efforts by demonstrating product capabilities and value propositions.
• Maintain accurate records of customer interactions, pipeline updates, and account activities using CRM tools.
• Stay informed about industry trends, messaging technologies, and customer engagement best practices.
• Contribute to continuous process improvements that enhance customer satisfaction and business outcomes.

What Makes You a Great Fit

• 2+ years of experience in SaaS, CRM, Customer Success, Sales, Business Development, or Account Management.
• Strong understanding of customer engagement, business communication, or conversational technology platforms.
• Excellent communication, presentation, and relationship-building skills.
• Ability to understand customer needs and translate them into practical business solutions.
• Experience working with CRM platforms, customer engagement tools, or cloud-based business applications.
• Strong analytical and problem-solving abilities with a customer-first mindset.
• Ability to manage multiple priorities while working effectively in a fast-paced environment.
• Collaborative approach with experience working across sales, product, and support teams.
• Self-motivated, adaptable, and committed to delivering exceptional customer experiences.
• Passion for technology, innovation, and helping businesses improve customer engagement through digital communication solutions.