Customer Service Sales Team Lead - Jumia (Full Time)
jumia
Sorting Hub Team Lead - Jumia (Full Time)
jumia· Supply Chain
About this role
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
What you will be doing
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement
- Driving performance management of your team members
- Preparing and implementing training and development plans for associates
- Managing, on a daily basis, end-to-end operations for either one large site
- Executing inbound and outbound operations, coordinate workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise
- Fully understand processes and daily goals, and make recommendations to improve performance
- Report and escalate systemic issues to management as necessary and in a timely manner
- Supervise the seasonal contract-based employees by reviewing their day to day tasks and manage their productivity, attendance and collaborate to reach the required objective
What we are looking for
- Bachelor’s degree and at least 2 years of experience in a distribution, warehousing or logistics and Supply Chain environment
- Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge
- At least 2 years of direct leadership, indirect leadership
- Understanding of E-Commerce Direct-to-Consumer order fulfillment concepts
- Excellent knowledge of English (verbal and written)
- Strong communication skills are critical
- Approachable and responsive, able to connect with employees at all levels
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Please ensure to only apply for jobs with Jumia through our official website.
Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.
Frequently Asked Questions
Is the salary disclosed for the Sorting Hub Team Lead - Jumia (Full Time) position at jumia?
The salary for this Sorting Hub Team Lead - Jumia (Full Time) role at jumia is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sorting Hub Team Lead - Jumia (Full Time) position at jumia located?
This Sorting Hub Team Lead - Jumia (Full Time) role at jumia is based in Cairo. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Sorting Hub Team Lead - Jumia (Full Time) at jumia belong to?
This Sorting Hub Team Lead - Jumia (Full Time) position is part of the Supply Chain department at jumia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sorting Hub Team Lead - Jumia (Full Time) position at jumia?
Click the "Apply Now" button on this page. You will be redirected to jumia's official application portal hosted on greenhouse where you can submit your application directly.
When was the Sorting Hub Team Lead - Jumia (Full Time) job at jumia posted?
This Sorting Hub Team Lead - Jumia (Full Time) position at jumia was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Sorting Hub Team Lead - Jumia (Full Time)
jumia
You'll be redirected to jumia's official application page on Greenhouse.