Specialist, Candidate Experience

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Candidate Experience Specialist is responsible for creating a positive, end-to-end candidate experience from offer acceptance to day one. This role involves a wide range of administrative functions, including managing pending hires, executing background checks, reporting, and providing general administrative support. The ideal candidate will proactively solve problems, use good judgment, and handle internal communication with the utmost discretion and confidentiality.

How you will make an impact:

• Providing an exceptional candidate experience from offer acceptance to day one, ensuring a best-in-class experience.
• Impacting the quality, timeliness, and effectiveness of the team by recommending changes to improve efficiency, ensuring quick turnaround times for a positive candidate experience.
• Supporting broader People Experience initiatives through various projects, including process improvement, research, vendor, and data management.
• Managing all aspects of the onboarding process, including new hire information, pre-employment screening, and internal documentation, ensuring systems are correctly updated and maintained for efficient onboarding.
• Liaising with People Organization and Talent Acquisition colleagues and serving as a subject matter expert to managers, candidates, and Talent Acquisition, providing timely updates and ensuring effective cross-functional collaboration and onboarding.
• Coordinating reporting tasks with discretion and confidentiality to align with and achieve desired goals and objectives.
• Making personal connections over email to explore new hire needs while efficiently navigating resources, systems, and relevant data to deliver support, working independently to identify solutions to issues.
• Partnering with Talent Acquisition and People Org teams to ensure compliance with applicable policies, procedures, and laws related to onboarding and hiring.

What we look for:

• Proven track record within the People Organization/HR function.
• Knowledge of Workday experience or equivalent HRIS/ATS.
• Ability to be present 2-3 days per week in the office to support interactions with new hires, colleagues, and People Org Partners.
• Strong written and oral communication skills.
• Proficiency in Microsoft Office Suite, Outlook, and Excel. Prior track record with HRIS or ATS systems is preferred.
• Understanding the importance of discretion and confidentiality, with self-management skills to complete tasks professionally and accurately within designated timeframes.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.