Sr. Account Executive
ansira
🌍 RemoteFull time
Specialist, Client Service
ansira· Ansira Partners II, LLC
About this role
The Specialist provides support to local channel partners and their advertising partners through thought leadership, a thorough understanding of each program’s guidelines and expertise in both program administration and customer service.
This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.
This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.
Duties/Responsibilities
- Review marketing materials against an established set of guidelines and brand standards, enter results into the database, and communicate results of the review to advertisers.
- Work with many clients and customers (primarily via phone, chat, and email) to understand their marketing needs.
- Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided.
- Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
- Master complex guidelines and apply them to a variety of scenarios.
- Participate in team collaboration through idea-sharing and brainstorming sessions.
- Comprehensive knowledge of single/multiple programs & products.
- Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers
- Perform website functionality checks
- Perform quality control checks to ensure accuracy and compliance with program guidelines.
- Route/escalate insights & risks to appropriate resources/supervisor
Required Skills/Abilities
- Strong attention to detail and excellent time management.
- Ability to organize work, multitask, and meet deadlines.
- Exceptional ability to work within a team environment.
- Proven technical competence including experience with Microsoft Word, Excel, and Outlook.
- Ability to function well in a high-paced and at times stressful environment.
- Solid verbal and written communication skills
- Exceptional client and customer service skills
Education and Experience
- Bachelor's degree in business, communication, journalism, marketing or related field
- Less than 1 year marketing or advertising experience (entry-level)
- Some remote-work experience preferred and demonstrated ability to work independently
Frequently Asked Questions
Is the salary disclosed for the Specialist, Client Service position at ansira?
The salary for this Specialist, Client Service role at ansira is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Specialist, Client Service job at ansira remote?
Yes, this Specialist, Client Service position at ansira is remote, with team members based in Remote-MO. You can work from home or anywhere in the supported regions.
Is the Specialist, Client Service role at ansira full-time or part-time?
This is listed as a Full time position. It is posted as a Specialist, Client Service role in the Ansira Partners II, LLC department at ansira.
Which team or department does the Specialist, Client Service at ansira belong to?
This Specialist, Client Service position is part of the Ansira Partners II, LLC department at ansira. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Specialist, Client Service position at ansira?
Click the "Apply Now" button on this page. You will be redirected to ansira's official application portal hosted on workday where you can submit your application directly.
Specialist, Client Service
ansira
You'll be redirected to ansira's official application page on Workday.