Specialist, Underwriting Support

About the role

This position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to an Team Manager, Underwriting Support.  The Senior Underwriting Assistant is an individual contributor within the Underwriting Support Unit of the unit’s field operations.  This role assists the underwriters by screening risk offerings and with pre and post-binding processes. The role also performs services including problem-solving or research projects requiring broad insurance and/or procedural knowledge and works under direct supervision. This role will work on our AIG Risk Management business line.

Key responsibilities:

In addition to the traditional UA duties (see description below), this role will:

• Support regional UA Manager in overseeing all daily business activities and act as the first point of call for all UAs in the region
• Review new submissions against prescribed criteria to determine if risk qualifies for LOB risk appetite.  Triages submission for missing information and follows up with the broker for outstanding items.
• Performs a comparison of renewal submission information against prior year information and documents differences for underwriting (i.e. – large exposure change, new entities or sold entities, change in operations, significant change in loss history, etc.).
• Renewals - prior to policy expiration, reviews policies for manuscript endorsements and initiates the manuscript endorsement approval process on behalf of underwriting.
• Issues policies, endorsements, and cancellations; prepares policy writing instructions and premium billings, and processes individual policy filings.
• Completes loss rating and develops initial pricing, basic coverage structuring, quotation, and binder packages on behalf of the underwriter.
• Possess an in-depth understanding of coverages and program structures, as well as internal policy coding systems to ensure account completeness.
• Designated as the first point of contact for brokers.
• Assists the underwriter in the preparation of business, and metric reports; assists in the review of procedures to resolve issues.
• Trains and end provides oversight of less experienced support staff.
• Participates in projects as required.
• Establish effective relationships with internal and external customers.
• Performs quality control of all work returned from Shared Services (i.e. – manual rating, policies, endorsements, etc.).
• Performs quality control of premium audit statements prior to underwriting review; documents discrepancies and work with the premium auditor for resolution.
• Performs quality control of adjustments prior to underwriting review; documents discrepancies and works with CS adjustment team for resolution.
• Attend broker or client meetings as requested by underwriting.

Job Requirements:

• Knowledge of commercial insurance policy forms and regulatory requirements; Bachelor’s degree preferred or equivalent work experience.
• 3+ years of commercial insurance experience.
• Prioritizing – able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
• Microsoft Office – proficiency in Excel, Word, and Powerpoint
• Learning Agility – willingness to learn from experiences and new situations.
• Client Servicing – ability to anticipate client (internal and external) needs and act proactively.
• Problem Solving – identify problems and solutions matched to the appropriate solutions.
• Attention to Detail – demonstrate attention to detail to ensure accurate documentation is maintained.
• Leadership Skills – ability to mentor peers in the team

For positions based in Illinois, the base salary range is $59,000 - $67,500 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview Your actual compensation will be dependent on your skills, experience, and qualifications. 

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser: http://www.phila.gov/HumanRelations/PDF/BTB%20POSTER%20FINAL_3-9-16.pdf

UW - Underwriting

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