Splunk ITSI Developer

We are looking for Splunk ITSI Developer with 4-6 years of experience.

Must Have:

Strong experience in implementing service monitoring for complex systems using Splunk ITSI with at least 1 year experience  

- Proven experience as a Splunk Administrator (5+ Years) with a focus on ITSI. 
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). 
- Strong understanding of Splunk architecture, data ingestion, and indexing. 
- Experience with IT Service Intelligence (ITSI) modules, including creating and managing service models, KPIs, and glass tables. 

- Proficiency in scripting languages (e.g., Python, Bash) for automation and integration tasks. 
- Familiarity with IT infrastructure and operations, including servers, networks, and applications. 
- Strong problem-solving skills and the ability to work independently and in a team environment. 
- Excellent communication skills and the ability to collaborate with technical and non-technical stakeholders.

Preferred Qualifications: 
- Splunk Certified Admin or Splunk Certified ITSI Specialist certification. 

- Experience in a large enterprise environment. - Familiarity with Helix or other IT service management frameworks.

Responsibilities:

Administer and maintain the Splunk ITSI environment, including configuration, tuning, and upgrades. 
- Develop and implement ITSI service models, KPIs, and glass tables to monitor the health of key IT services.  
- Migrate existing dashboard and alerting monitoring capabilities in Enterprise Splunk to ITSI 
- Collaborate with IT teams to design and implement dashboards, alerts, and reports that provide real-time insights into service performance and availability. 
- Enable auto-ticketing into helix ticketing platform using NEAP 

- Troubleshoot and resolve issues related to Splunk ITSI and associated integrations. 
- Implement best practices for data ingestion, indexing, and storage to ensure optimal performance. 
- Monitor system performance, capacity, and security, and take proactive measures to address potential issues. 
- Provide training and support to end-users on how to effectively use Splunk ITSI. 
- Stay up-to-date with the latest Splunk features and best practices and recommend improvements to our Splunk environment.