Sports Customer Support Analyst

geniussports· Operations
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📍 Tallinn, Harjumaa, Estonia💰 EUR 2K–2K

About this role

 

 

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE: 

This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. 

Join our team as a Sports Customer Support Analyst and play a key role in delivering a seamless customer experience. You’ll handle incoming requests, support clients via Zendesk and work closely with internal teams to resolve issues and onboard new users. Alongside this, you’ll monitor live match data and assist with troubleshooting in a fast-paced environment.

WHAT YOU'LL DO:

  • Provide customer support via Zendesk
  • Prioritize and manage incoming requests
  • Collaborate with internal technical and onboarding teams to escalate issues 
  • Assist with technical troubleshooting
  • Work in shifts (morning & afternoon, hybrid model)

WHAT YOU'LL BRING

  • Excellent communication in fluent English (written & verbal)
  • Strong problem-solving with the ability to multitask & prioritize
  • Proactive, accurate, and able to perform under pressure
  • Confident with computer systems and tools
  • Previous customer support experience is a plus

The monthly salary for this full-time role ranges from €1580 to €2100 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Frequently Asked Questions

What is the salary for the Sports Customer Support Analyst role at geniussports?
The listed salary for this Sports Customer Support Analyst position at geniussports is EUR 2K–2K. This is an full-time role.
Where is the Sports Customer Support Analyst position at geniussports located?
This Sports Customer Support Analyst role at geniussports is based in Tallinn, Harjumaa, Estonia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Sports Customer Support Analyst at geniussports belong to?
This Sports Customer Support Analyst position is part of the Operations department at geniussports. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sports Customer Support Analyst position at geniussports?
Click the "Apply Now" button on this page. You will be redirected to geniussports's official application portal hosted on greenhouse where you can submit your application directly.
When was the Sports Customer Support Analyst job at geniussports posted?
This Sports Customer Support Analyst position at geniussports was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Sports Customer Support Analyst
geniussports · 💰 EUR 2K–2K
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