Sr. Analyst - Technical Writing

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

In this role, we are looking for a Data/BI Analyst to design, build, and maintain reporting and analytics solutions that help business stakeholders make faster, better-informed decisions. This role owns dashboards and analyses end-to-end for a defined business area, working primarily in Looker on top of data warehoused in Google Cloud Platform (GCP). The ideal candidate is comfortable partnering directly with stakeholders, writing production-quality SQL, and translating ambiguous business questions into clear, trustworthy metrics.

Responsibilities

• Develop and optimize SQL queries, stored procedures, and ETL processes for reliable data pipelines.
  • Design, build, and maintain LookML models, Explores, and dashboards that serve a specific business function (e.g., Sales, Marketing, Ops, Finance).
• Design, develop, and publish interactive dashboards in Power BI and Looker.
  • Write and optimize SQL queries against GCP data warehouses (BigQuery) to support reporting and ad hoc analysis.
  • Partner with business stakeholders to gather requirements, define KPIs, and translate open-ended questions into structured analyses.
  • Own the accuracy, documentation, and maintenance of a defined set of dashboards and reports; troubleshoot data discrepancies.
  • Support self-service analytics by training stakeholders on Looker and maintaining clear metric definitions and data dictionaries.
  • Collaborate with Data Engineering to flag data quality issues and contribute to improving upstream pipelines and schemas.
  • Present findings and recommendations clearly to non-technical stakeholders, using visualization best practices.
• Ensure data integrity, governance, and consistency across reporting platforms
  • Support process automation and enable self-service reporting for end-users.

• Qualifications we seek in you!

  Minimum Qualifications

  • Bachelor’s degree or higher.
  • 10-12 years of hands-on experience building dashboards and reports in Looker (or a comparable BI tool, with willingness/ability to ramp on Looker quickly).
  • Working proficiency in SQL, including joins, window functions, and query optimization.
  • Practical experience with cloud data warehouses, ideally BigQuery on GCP.
  • Strong communication skills; able to explain data concepts to non-technical audiences.
  • Comfortable managing multiple stakeholder requests and prioritizing independently.
  • undefined

• Preferred Qualifications/ Skills

  • Familiarity with data modeling, data warehousing, and ETL best practices.
  • Hands-on LookML development experience (derived tables, explores, PDTs).
  • Exposure to dbt or another transformation/modeling layer.
  • Familiarity with GCP services beyond BigQuery (Cloud Storage, Dataflow, Composer/Airflow).
  • Experience with version control (Git) for analytics code.
  • Basic scripting in Python for data prep or automation.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

HubSpot Content Marketing Certification - HubSpot AcademyHubSpot Academy, IBM Certified Solution Designer - IBM Rational Manual Tester - RomtrainingRomtraining

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling, Technical Writing

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Technical Writing

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.