Sr. Infrastructure Manager

Role Summary

This is a modern, hands-on infrastructure leader who runs a cloud-first environment (Microsoft Azure required), manages corporate IT and endpoints (laptops, identity, and device management), and coordinates managed service providers (MSPs) and third-party cloud/data-center partners such as Flexential. The role pairs strong technical depth with disciplined cost management, including responsibility for AI tooling, token consumption, and cloud budgets. Security and compliance are core to the position: the ideal candidate has demonstrated experience implementing Zero Trust architecture and supporting compliance frameworks such as SOC 2, StateRAMP or FedRAMP, and ISO 27001. Familiarity with AI governance and data governance is strongly desired. This is a remote position; candidates in or near Memphis, TN are preferred.

Core Responsibilities

• Own the design, operation, and reliability of Intellivo’s cloud infrastructure on Microsoft Azure, including networking, compute, identity, and platform services.
• Manage corporate IT and end-user computing: laptop/endpoint lifecycle, provisioning, MDM, identity and access management, and help-desk operations.
• Manage relationships and SLAs with MSPs and third-party cloud and data-center providers such as Flexential, holding partners accountable for performance, uptime, and cost.
• Own infrastructure and cloud budgets, including forecasting, cost optimization, and vendor spend management.
• Manage AI tooling, token consumption, and associated budgets, establishing usage policies, monitoring, and cost controls across AI services.
• Implement and maintain Zero Trust security architecture across identity, devices, network, and workloads.
• Lead and support compliance efforts across frameworks such as SOC 2, StateRAMP or FedRAMP, and ISO 27001, including evidence collection, controls, and audit readiness.
• Establish and enforce data governance and AI governance practices, including data classification, access controls, retention, and responsible AI usage.
• Define and maintain infrastructure security controls: endpoint protection, patching, logging and monitoring, backup, and disaster recovery.
• Develop and test business continuity and disaster recovery plans to ensure resilience of critical systems and data.
• Automate infrastructure provisioning and operations (e.g., Infrastructure as Code, scripting, CI/CD) to improve efficiency and reduce manual effort.
• Partner with Engineering, Security, and business leaders to align infrastructure roadmap, capacity, and risk posture with company objectives.
• Track and report on infrastructure health, security posture, cost, and compliance status to leadership.

Qualifications

Experience

• 8+ years in IT infrastructure, cloud operations, or a related field, including 3+ years in a lead or management role.
• Strong, hands-on experience with Microsoft Azure (required), including networking, identity (Entra ID), and core platform services.
• Proven experience managing corporate IT and endpoint fleets (laptops, MDM, identity, and access management).
• Demonstrated experience managing MSPs and third-party cloud/data-center providers such as Flexential.
• Demonstrated ability to manage cloud, infrastructure, and AI tooling/token budgets with a focus on cost optimization.
• Hands-on experience implementing Zero Trust architecture and infrastructure security controls.
• Experience supporting compliance frameworks such as SOC 2, StateRAMP or FedRAMP, and ISO 27001.
• Familiarity with AI governance and data governance practices strongly desired.

Required Competencies

• Deep technical expertise in cloud infrastructure (Azure) and modern IT operations.
• Strong security mindset with practical knowledge of Zero Trust and compliance controls.
• Solid vendor and budget management skills, able to hold MSPs and providers accountable.
• Ability to balance reliability, security, and cost while moving quickly.
• Strong automation orientation (IaC, scripting) to drive operational efficiency.
• Excellent communication and the ability to report clearly to technical and business audiences.
• Demonstrated ability to adopt and govern AI tools responsibly, including cost and usage controls.

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, a related technical field, or equivalent experience.

License/Certification

• Microsoft Azure certification (e.g., AZ-104 or AZ-305) strongly preferred.
• Security certification (e.g., CISSP, CISM, or Azure Security Engineer) preferred.
• Compliance/audit certification (e.g., ISO 27001 Lead Implementer/Auditor) a plus.

Preferred

• Experience in a regulated or high-compliance environment (e.g., FedRAMP/StateRAMP or healthcare IT).
• Experience with multi-cloud or hybrid environments alongside primary Azure.
• Experience with SIEM, EDR, and modern security operations tooling.
• Experience defining AI governance and data governance in a growing organization.
• Located in or near Memphis, TN.

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while eliminating burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country's largest health plans.

Benefits That Support You Inside and Outside of Work

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement savings plan with employer match
• Paid time off and paid holidays
• Company-paid life insurance and short-term and long-term disability coverage
• Employee Assistance Program with counseling, financial coaching, legal resources, career coaching, and wellness support
• Health Savings Account with company contributions for eligible employees
• Wellness, healthcare advocacy, and pet benefits
• A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact