Sr. Manager, Professional Services
About this role
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Job Title: Senior Manager, PS
Locations: Ahmedabad
Reports to: Regional Vice President, Professional Services
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.
Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.
Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.
A quick snapshot…
A Senior Manager will build and manage an effective team from offshore centre. It includes hiring, training, coaching, retaining, and measuring the effectiveness of a high-performing PS delivery team. Be a problem solver and a guide, coach, mentor, and a strong communicator.
Why it’s a big deal…
The Senior Manager will play a key role in building a strong and effective team who will deal with different situations while working on the projects.
Are you the person we’re looking for?
Related experience. Must have 15+ years of experience in the IT industry, with strong experience in building and managing high-performing teams. Should have solid experience coordinating with global and offshore teams, along with full lifecycle enterprise software implementation experience. Experience working with Conga products such as CPQ and CLM, or with any CRM or SaaS platform, will be a strong added advantage.
Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles, and when you speak you are clear and concise. Your strong listening skills foster connection with our customers and stakeholders and allow you to accurately gather the right information so you can resolve issues in the most effective way.
Natural collaborator. You work effectively across functions — with Delivery Teams, Practice Directors, Regional Heads and customer stakeholders — to drive successful project outcomes. You are proficient with Agile and have a collaborative, cross-functional approach to delivering great solutions. You are comfortable working across multiple teams and championing best practices. You constantly seek opinions and solicit feedback to create the best work possible. You don’t know any other way, It’s a team effort and you completely appreciate that.
People leadership and development. You take genuine ownership of your team — hiring, coaching, mentoring, and retaining top talent. You invest in each individual’s career growth and skill expansion, building clear development paths and a culture where people do their best work and want to stay.
Driving initiatives and an AI-first mindset. You lead organizational initiatives that raise the bar for delivery, and you champion AI-driven ways of working to improve efficiency, quality, and customer outcomes. You proactively identify opportunities to innovate and bring your team along with you.
Subject matter expertise. You serve as a trusted subject matter expert for Conga’s enterprise customers, understanding their business challenges and how our solutions solve them. You bring credibility to customer conversations and help your team navigate complex enterprise implementations.
Education. A bachelor’s degree in engineering or a related technical field is highly preferred.
Here’s what will give you an edge…
Passion. We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It’s about what you’ve accomplished; how you want to grow; the ideas you have; your philosophies. It’s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that’s pretty cool.
Initiative. You don’t wait around for things to happen or for your manager to tell you what to do. You’re not only proactive about completing your own work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having an entrepreneurial spirt
#LI-UB1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
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