Staff Augmentation Practice Lead

The Missing Link· Admin
📍 North Sydney, New South Wales, AustraliaFull time

About this role

About Us 

At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we have become one of Australia’s most awarded IT providers.

We help businesses move faster with cutting edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we are growing - fast. If you want to work where ambition meets opportunity, you have found your place.

The Opportunity 

Are you passionate about building exceptional contractor experiences and creating scalable workforce solutions? We are looking for a Contractor & Staff Augmentation Practice Lead to establish and lead a newly created capability within our growing global Staff Augmentation business.

In this role, you will own and shape the Contractor Care function, creating the frameworks, processes and partnerships that drive contractor engagement, retention and redeployment. You will work closely with Talent Acquisition, HR, Sales and Delivery teams to build a scalable practice that supports both business growth and outstanding contractor experiences.

What you will be doing:

  • Lead the Contractor Care function, including strategy, governance and operating model.
  • Design and improve contractor lifecycle programs covering onboarding, engagement, retention and offboarding.
  • Build scalable frameworks, processes and playbooks to support growth.
  • Partner with Talent Acquisition, HR, Sales and Delivery teams to create a seamless contractor experience.
  • Act as the key point of contact for contractor support and escalations.
  • Monitor engagement, utilisation, tenure and redeployment opportunities.
  • Drive initiatives that improve contractor satisfaction, retention and performance.
  • Establish reporting and insights to support workforce and commercial decisions.

What you bring:

  • 3+ years experience in contractor management, staff augmentation, workforce solutions or a similar environment.
  • Experience building or improving functions, programs or processes.
  • Strong stakeholder management skills across people, operational and commercial teams.
  • Experience managing contractor onboarding, engagement, performance and offboarding.
  • Commercial awareness and an understanding of utilisation, workforce planning and client outcomes.
  • Strong communication and relationship-building skills.
  • Experience within IT services, consulting or managed services environments, and exposure to Australian and offshore contractor models, will be highly regarded.

 

What's in it for you:

  • The opportunity to build and lead a practice with genuine ownership.
  • A key role in shaping our growing Staff Augmentation business.
  • Exposure to a broad range of clients, stakeholders and workforce solutions.
  • Ongoing learning, development and career growth opportunities.

If you're passionate about people, workforce solutions and creating experiences that make a difference - apply now.

We are THE MISSING LINK between where you are and where you want to be.

We are serious about culture and it's not just lip service. Here's what you can expect:

  • Support to grow - structured onboarding, mentoring and career development.
  • Flexibility - hybrid working and the tools to do your best work anywhere.
  • A respected name - we've got the creds, the awards and the backing of Infosys.
  • A place where you are seen - we celebrate wins, recognise effort and value diverse perspectives.
  • Events, training and team days - because connection fuels success.

Frequently Asked Questions

Is the salary disclosed for the Staff Augmentation Practice Lead position at The Missing Link?
The salary for this Staff Augmentation Practice Lead role at The Missing Link is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Staff Augmentation Practice Lead position at The Missing Link located?
This Staff Augmentation Practice Lead role at The Missing Link is based in North Sydney, New South Wales, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Staff Augmentation Practice Lead role at The Missing Link full-time or part-time?
This is listed as a Full time position. It is posted as a Staff Augmentation Practice Lead role in the Admin department at The Missing Link.
Which team or department does the Staff Augmentation Practice Lead at The Missing Link belong to?
This Staff Augmentation Practice Lead position is part of the Admin department at The Missing Link. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Staff Augmentation Practice Lead position at The Missing Link?
Click the "Apply Now" button on this page. You will be redirected to The Missing Link's official application portal hosted on workable where you can submit your application directly.
When was the Staff Augmentation Practice Lead job at The Missing Link posted?
This Staff Augmentation Practice Lead position at The Missing Link was posted on Jul 1, 2026. Apply as soon as possible — early applications are often reviewed first.