Staff Software Engineer (AI/ML)

kaseya· Platform
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📍 Pune, India

About this role

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. 

Position Summary:

  • Kaseya is looking for an AI/ML Engineer to help build the intelligence layer of the Kaseya Intelligence Platform (KIP), an agentic AI runtime designed to autonomously manage IT operations for Managed Service Providers (MSPs). This is a hands-on engineering role at the intersection of Applied ML, LLMs, agentic AI, anomaly detection, and distributed systems.
  • Build and iterate on agentic AI workloads that orchestrate vendor API calls, interpret PSA/RMM signals, and make autonomous decisions across MSP client environments
  • Develop behavioral anomaly detection models that baseline per-workflow-identity call patterns, credential checkout volumes, and cross-vendor sequences: and flag deviations in real time
  • Implement agentic-specific detection signals: tool call sequence anomalies, scope escalation attempts, decision branching inconsistencies, and output volume outliers
  • Build harnesses and evaluation frameworks using tools like Amazon Bedrock, LangChain, and LangFuse to assess model quality, latency, and safety
  • Read and translate research papers into production implementations: this role requires comfort navigating ML literature and turning concepts into working systems
  • Contribute to connector codegen pipelines: agentic coding against vendor OpenAPI specs to accelerate Safe Connector Layer coverage across 40+ MSP tool APIs
  • Work with the Temporal durable execution runtime to ensure agentic workloads behave predictably under failure, retry, and partial execution conditions

Required Qualification:

  • Strong Programming/engineering skills; experience with LLM orchestration frameworks (LangChain, LlamaIndex, or similar)
  • Hands-on experience with at least one major model provider (Bedrock, OpenAI, Vertex AI)
  • Ability to read ML/systems research papers and extract implementable patterns
  • Experience building evaluation harnesses, test suites, or benchmark pipelines for model or agent behavior
  • Familiarity with behavioral anomaly detection, time-series analysis, or statistical baselining is a strong plus
  • Experience with event-driven architectures (Kafka or similar) preferred
  • Comfort working in a distributed, async-first team across multiple time zones

Preferred Qualification:

  • Prior work in workflow automation, or enterprise security tooling
  • Experience with ClickHouse or other columnar stores for analytics workloads
  • Familiarity with Temporal or other durable workflow engines

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Frequently Asked Questions

Is the salary disclosed for the Staff Software Engineer (AI/ML) position at kaseya?
The salary for this Staff Software Engineer (AI/ML) role at kaseya is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Staff Software Engineer (AI/ML) position at kaseya located?
This Staff Software Engineer (AI/ML) role at kaseya is based in Pune, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Staff Software Engineer (AI/ML) at kaseya belong to?
This Staff Software Engineer (AI/ML) position is part of the Platform department at kaseya. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Staff Software Engineer (AI/ML) position at kaseya?
Click the "Apply Now" button on this page. You will be redirected to kaseya's official application portal hosted on greenhouse where you can submit your application directly.
When was the Staff Software Engineer (AI/ML) job at kaseya posted?
This Staff Software Engineer (AI/ML) position at kaseya was posted on Aug 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Staff Software Engineer (AI/ML)
kaseya
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