Store Manager - REEDS Jewelers, Francis Scott Key Mall

At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact. 

Frederick blends historic charm with a growing business and retail community. Francis Scott Key Mall serves as a vibrant shopping hub, drawing steady customers from the city and surrounding areas who appreciate quality service and brand variety. Luxury sales professionals enjoy meaningful customer connections and consistent sales opportunities in this dynamic environment. Frederick's revitalized downtown, expanding job market, and strong sense of community make it an excellent place for career development. 

Store Manager 

Step into a leadership role with one of the most established names in fine jewelry. REEDS Jewelers is proud to celebrate 79 years of excellence in 2025 as a family-owned, values-driven brand known for our exceptional customer experience, premium merchandise, and deep-rooted integrity. 

We’re looking for a dynamic, results-oriented Store Manager to lead a high-performing team and drive the continued success of one of our key locations. This is more than a job, it’s an opportunity to shape a team, champion a client-first culture, and grow a rewarding career in luxury retail. 

What You’ll Do 

Sales & Business Leadership 

• Own store performance, exceeding sales goals and KPIs 
• Leverage sales analytics to drive strategy and opportunity 
• Lead by example as a selling manager and brand ambassador 
• Oversee visual presentation, product mix, and promotional execution 

Client Experience 

• Deliver a seamless, personalized luxury experience to every customer 
• Inspire the team to build long-term client relationships through effective clienteling 
• Drive special events and creative engagement with clients  
• Lead from the floor during peak moments and events 
• Actively seek and respond to client feedback 

Team Development 

• Recruit, train, and retain top-tier talent 
• Coach with consistency and clarity to support team growth and development 
• Create a culture of accountability, performance, and celebration 
• Facilitate continuous learning and ensure completion of training programs 

Operations & Store Standards 

• Ensure flawless execution of daily operations 
• Monitor inventory, security, and loss prevention 
• Oversee compliance, safety, and store policy adherence 
• Maintain back-of-house organization and optimize operational efficiency 

Our Values 

We lead through REEDS’ core principles: 

• Integrity – Do what’s right, always 
• Performance Excellence – Drive results and growth 
• Stewardship – Build trust at every turn 
• Professionalism – Lead with confidence and consistency 
• Entrepreneurial Spirit – Think boldly, act decisively 
• Team Orientation – Support, uplift, and collaborate 
• Passion – Love what you do and share it with others 

Required Qualifications 

• 3+ years of leadership experience in luxury, specialty, or jewelry retail 
• Proven track record of meeting/exceeding sales goals 
• Strong leadership presence and talent development capabilities 
• Proficient in POS systems, Microsoft Office, and digital commerce tools 
• Availability to work a flexible schedule, including nights, weekends, and holidays 
• High School Diploma or Equivalent 
• Ability to stand for long periods of time and carry up to 30 lbs. 
• Legal authorization to work in the U.S. 

Preferred Qualifications 

• GIA coursework or certification 
• Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience  

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.