Strategic Account Director (Enterprise)

About Bazaarvoice   At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.   The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.   Our brand promise : closing the gap between brands and consumers.   Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.   It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! About the Role We are seeking a dynamic, results-driven Strategic Account Director to drive high-impact revenue growth within the enterprise E-commerce and digital space. This role requires an expert balance of strategic account expansion and targeted new-logo acquisition. As a Value-Led and Challenger-minded sales professional, you will disrupt status-quo thinking, align complex digital commerce challenges to clear ROI, and position Bazaarvoice as a business-critical growth engine.   Key Responsibilities   Drive Value-Led Growth: Build joint executive business plans with enterprise clients, using financial modeling and ROI frameworks to prove measurable impact and unlock expansion revenue. Challenger Prospecting & Acquisition: Execute self-driven prospecting strategies that teach clients something new about their digital footprint, tailoring commercial insights to spark new opportunity pipeline. Complex Multi-Threading: Navigate and align cross-functional digital stakeholders (E-commerce, Brand, Digital Marketing, IT, and Merchandising) to map solutions directly to top-line business goals. Territory Strategy & Forecasting: Own and manage an enterprise territory with rigorous pipeline control, accurate forecasting, and clear path-to-quota execution. Cross-Functional Orchestration: Partner seamlessly with internal Solution Engineering, Customer Success, and Product Marketing teams to deliver cohesive customer outcomes.   Qualifications & Skills   Industry Background: 5+ years of enterprise SaaS sales experience, specifically within E-commerce, digital marketing, or retail tech ecosystems. Proven Deal Metrics: Track record of managing a $1M+ USD annual quota with an average deal size of $50-100k. End-to-End Execution: Demonstrated mastery of full-cycle selling from cold self-prospecting and discovery through to commercial negotiations and closing. Sales Methodology Fluency: Deep alignment with Value-Led Selling, Challenger, and MEDDPICC frameworks to drive urgency and value definition. Commercial Acumen: Outstanding ability to quantify business value, construct compelling business cases, and win on value rather than price.