Strategic Delivery Manager - University Operations

Company Description

Every institution values excellence. What matters most is why. 
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. 

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. 

Digital Solutions. A team you’ll want to be a part of.

When you join Digital Solutions, you’ll be part of a team that delivers impact by enhancing digital experiences for the graduates of tomorrow, researchers of today and all those working to make it a brighter future. 

But we know it’s not just what you do that matters, it’s who you do it with. Our people will tell you – our team sets us apart. We promise a supportive and friendly environment where you’ll collaborate to make an impact.

Make it matter. Join Digital Solutions at Griffith.

Job Description

About the Opportunity 

Lead the planning and delivery of a portfolio of strategic initiatives that support the University's goals and operational priorities. Working across multiple business areas, you will coordinate complex projects and change initiatives, collaborate with stakeholders to define priorities and delivery plans, and ensure successful implementation of new services, processes, and systems.

You will drive a consistent and effective approach to change management, stakeholder engagement, and service transition, while partnering with leaders and delivery teams to achieve outcomes that enhance the student, staff, and research experience. The role also champions continuous improvement of project and delivery practices, tools, and capabilities across the University.

Key responsibilities

• Lead the planning and delivery of strategic initiatives that support University priorities and operational goals.
• Partner with stakeholders to identify needs, provide advice, and develop practical solutions to complex challenges.
• Manage demand, priorities, and business requests, ensuring resources are aligned to organisational needs.
• Oversee a portfolio of projects, programs, and services, monitoring progress, risks, dependencies, and outcomes.
•  Lead change planning and implementation activities, ensuring successful adoption of new systems, processes, and ways of working.
• Support service transitions and readiness activities to ensure solutions are effectively embedded into operations.
• Build strong relationships with stakeholders, influencing decision-making and facilitating effective collaboration.
• Lead, coach, and develop staff, fostering a high-performance, customer-focused, and continuous improvement culture.
• Monitor performance and drive improvements to business processes, services, and delivery practices.

About you

• The successful applicant will be a strategic and outcomes-focused leader who can translate organisational priorities across the Corporate Services portfolio into actionable plans, manage complex portfolios, and deliver measurable business outcomes.
• The successful applicant will be an influential relationship builder with exceptional stakeholder engagement skills, capable of partnering with senior leaders, navigating competing priorities, and driving collaboration across diverse teams.
• The successful applicant will be a proactive and adaptable change leader who thrives in complex environments, brings strong governance and delivery expertise, and successfully leads organisations through transformation and continuous improvement.

What we can offer
This is a fixed term opportunity for 12 months primarily based at Griffith University Brisbane South (Nathan) campus. As Griffith is a multi-site university, you may be required to work across other locations.

Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary

A competitive salary will be negotiated with the preferred candidate.

Qualifications

Additional Information

Why join Griffith? 
 
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: 

• Wide range of Learning and Development opportunities 

• Mix of on campus and work from home options available and a supportive work environment 

• Salary packaging options and corporate health discounts 

• Generous leave entitlements including paid parental leave and leave loading 

• Support with future learning opportunities through our educational staff assistance scheme 

• Opportunities for internal mobility 

• Health Safety and Wellbeing initiatives – on campus Gym facilities 

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. 

How to apply 

Please submit your application online and ensure it includes the following: 

• A covering letter outlining your suitability for the role please refer to the qualifications above and the position description.

• Current curriculum vitae/resume including full contact details 

For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on l.whitworth-matthews@griffith.edu.au

Closing date: Sunday 23rd August at 11:59pm. All applications must be submitted online.

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