Student Account Representative

northeastern· NU USA Northeastern University
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📍 Boston, MA (Main Campus)Full time
Full timeNU USA Northeastern University

About this role

About the Opportunity

Job Summary:

The Student Account Representative serves as the primary contact for students, parents, faculty, staff, and other involved parties concerning all related activities regarding Student Accounts. This position provides the highest level of customer service (via in person, phone, and electronic communications) regarding financial status with the University

Key Accountabilities & Responsibilities:

Student and Parent Customer Service:     

  • Through appointments, e-mail, written correspondence, and telephone communications, explain line item and summary of student account credits/debits and NU billing procedures. 

  • Assists with customer service to over 150,000 contacts.  

  • Responsible for providing customer service in accordance with federal, state, and institutional regulations and policies for over 7,000 separate federal and state regulations.

Student Account Management:     

  • Counsel and advise students and parents on student account policies, payment processing, and financing options. 

  • Research and provide account conflict resolutions with Financial Aid, Registrar, Housing, Academic Departments, etc.

Events and Other duties as assigned:     

  • Represent Student Accounts at Open Houses, orientations, workshops, recruitment, and advising programs.

  • Process student account payments from students, scholarship organizations or 529 savings plans.

Minimum Qualifications:

  • Customer service experience required. Strong communications, interpersonal, and organizational skills.

  • Working knowledge of Microsoft Word and Excel. Demonstrated ability to work with a diverse student and parent population.

  • Banner experience preferred. 

  • Knowledge and skills required for this position are typically acquired through the completion of a High School Diploma; Associates Degree preferred. 

  • One year of experience in a higher education student accounts/bursar office or related field desired.

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

105H

Expected Hiring Range:

$20.77 - $28.56

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Frequently Asked Questions

Is the salary disclosed for the Student Account Representative position at northeastern?
The salary for this Student Account Representative role at northeastern is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Student Account Representative position at northeastern located?
This Student Account Representative role at northeastern is based in Boston, MA (Main Campus). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Student Account Representative role at northeastern full-time or part-time?
This is listed as a Full time position. It is posted as a Student Account Representative role in the NU USA Northeastern University department at northeastern.
Which team or department does the Student Account Representative at northeastern belong to?
This Student Account Representative position is part of the NU USA Northeastern University department at northeastern. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Student Account Representative position at northeastern?
Click the "Apply Now" button on this page. You will be redirected to northeastern's official application portal hosted on workday where you can submit your application directly.
When was the Student Account Representative job at northeastern posted?
This Student Account Representative position at northeastern was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Student Account Representative
northeastern
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