Student Engagement Advisor

Company Description

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

Job Description

Join our dynamic Student Engagement team as a Student Engagement Advisor. In this role, you’ll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies.

Please note, this is predominantly an inbound call centre role aligned to our online campus. 

Be part of a close-knit team dedicated to delivering exceptional support and guidance.

Key Responsibilities:

• Respond to student enquiries across various service channels.
• Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms.
• Complete administrative tasks and data entry accurately.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure students are properly supported.
• Apply policies and procedures to provide accurate, timely advice.

Qualifications

In addition to a student-first approach, it is essential you can demonstrate:

• Proven track record of delivering exceptional customer service in an inbound call centre setting
• Excellent attention to detail and high level of accuracy in all administrative activities
• Demonstrated computer literacy including advanced MS Office suite and ideally student records software
• Ability to work as part of a team and in a way that is flexible and adaptable
• Availability during core business hours of 9am - 5pm Monday - Friday

Additional Information

ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

At ACAP our employee perks and benefits include: 

• Unlimited global career opportunities across the Navitas portfolio
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 50% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:
ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. 

Join us in making the world a better place!

To Apply:

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

About Navitas 
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.