Job Summary:

Serve as the first point of contact for students and families and provide counseling on all phases of the financial aid process.  Act as a liaison with other departments on campus and externally as needed.   

  Essential Functions:

  Assist students and families with navigating financial aid processes including:

• Completing and submitting the Free Application for Federal Student Aid (FAFSA)
• Providing verification of information reported on the FAFSA
• Completing special circumstance requests and appeals
• Understanding and complying with Satisfactory Academic Progress (SAP) criteria
• Navigating financial aid information and completing related tasks in MyAkron, Workday system
• Providing general information related to student accounts and billing
• Providing scholarship information
• Overcoming barriers to receiving financial aid

Assist other units within the department as needed.  Act as a liaison with other departments on campus and externally as needed.     

5 Positions Available

Education:

  Requires a high school diploma. 

  Licenses/Certifications/Requirements:

  None.

  Experience:

Requires a minimum of one year of experience in a professional setting with computer skills that utilize Microsoft Word, Excel, and Outlook. Flexibility to fluidly navigate within a team-centered environment built to prioritize the most important challenges of the day and a willingness to request help when needed. Strong organizational and task management skills are required. Demonstrated experience with data integrity and accuracy is preferred and a general familiarity with collegiate financial aid is preferred.

Application Instructions: In order to be considered for this position, please complete the online application and attach your resume.

Compensation: This is a Union position with a salary Grade of SBU-109. Salary determination is subject to the SBU Collective Bargaining Agreement.

Application Deadline: August 10, 2026

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

________________________________________________________________________

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees.  The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus.  As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search. 

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.