Student Services & Experience Manager

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia (UPA) division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. 

Job Description

The Student Services & Experience Manager (SSEM) role is responsible for ensuring our student experiences remain at the centre of our operations, through overseeing the student services team and supporting them to deliver a welcoming, effective and high standard of support across the student life cycle, from welcoming them to Navitas English and providing ongoing administration, activities, accommodation and student welfare services.

Qualifications

Essential:

• Working with Children Check (or appropriate state required documentation)
• High school certificate or higher
• Customer service focus with the ability to interact well with people from a wide variety of cultural backgrounds.
• Highly organised with the ability to multitask, prioritise work, complete tasks under pressure and within tight time frames, with an attention to detail.
• Excellent written and verbal communication skills.
• Experience in using tools and systems such as a Student Management System and MS Office skills.

Desirable:

• Previous experience in an administration management role.
• Knowledge of the ELICOS industry.
• Experience in student accommodation reservations or similar.
• Experience dealing with study groups
• Handling payments and receipting processes.

Additional Information

What we offer

An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer.

How to apply 

Enquiries and applications addressing the essential and desirable Selection Criteria and a current CV should be sent to:

Alex Cadman  Director, Centre Operations    [email protected]   

Applications close midnight Sunday September 6th 2026

Successful applicants require working rights in Australia and will be subject to relevant pre-employment checks.

Navitas strives to be a workplace that promotes diversity, flexibility and equal employment. As such, we invite experienced candidates of all ages, people with a disability and Indigenous Australians to apply.