Student Services & Experience Officer - Accommodation

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia (UPA) division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. 

Job Description

The Student Services & Experience Officer – Accommodation (SSEO-Accommodation) role ensures student experiences remain at the heart of Navitas English’s operations. Through providing a high-level of student support and administration services and gathering and sharing student feedback with the Student Services & Experience Manager (SSEM), the SSEO-Accommodation guarantees students receive a welcoming and high standard of service throughout their period of study with Navitas English.

Qualifications

Essential:

• Commitment to providing a high standard of customer service with previous experience in a busy environment
• Strong customer service focus when dealing with potential clients
• Culturally sensitive and patient with an approach to understand student/ customer needs
• Ability to work within a team and independently
• Excellent written and verbal communication skills
• Highly organised with the ability to multitask and prioritise work
• Proficient in MS Office
• High school certificate or higher

Desirable:

• Knowledge of the English language industry
• Experience in an administration role
• Experience in accommodation administration
• Experience using a student management system
• A second language

Additional Information

What we offer

An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer.

How to apply 

Enquiries and applications addressing the essential and desirable Selection Criteria and a current CV should be sent to:

Alex Cadman  Director, Centre Operations    [email protected]   

Applications close midnight Sunday September 6th 2026

Successful applicants require working rights in Australia and will be subject to relevant pre-employment checks.

Navitas strives to be a workplace that promotes diversity, flexibility and equal employment. As such, we invite experienced candidates of all ages, people with a disability and Indigenous Australians to apply.