Student Success Adviser

Company Description

At Endeavour College of Natural Health, people come first – whether they are students, academics, operational staff or clients. Having a shared passion and purpose brings a strong sense of unity to our team. Our campuses combine contemporary teaching facilities with a Student Wellness Clinic, where students gain hands-on experience delivering real treatments to real clients under expert supervision. Our core values, mission, and sense of community are at the centre of everything that we do – combined with a dedication to natural health.

Job Description

MAT Leave Cover (12 Months), Full-time and Hybrid Working 

*The position is available nationally, across Perth, Brisbane, Gold Coast, Melbourne and Sydney

The Student Success Adviser is responsible for supporting students throughout their educational journey by delivering exceptional service, personalised guidance and proactive engagement that encourages student success, retention and progression. Acting as a trusted adviser, this role builds meaningful relationships with students, helping them confidently navigate their studies while identifying opportunities to support continued enrolment and achievement of their academic goals.

Key Responsibilities

• Proactively manage a portfolio of students throughout their study journey, providing personalised support via phone, virtual consultations, email and face-to-face interactions.
• Build trusted relationships with students, providing guidance on study planning, course progression and available support services.
• Drive student retention and re-enrolment through proactive engagement, consultative conversations and future study planning.
• Monitor student engagement, attendance and academic progress, identifying students who may require additional support and implementing timely intervention strategies.
• Resolve student enquiries and complex cases using sound judgement and a solutions-focused approach while delivering an exceptional student experience.
• Maintain accurate student records and compliance-aligned documentation, contributing to reporting, continuous improvement initiatives and collaborative team outcomes.

Qualifications

The successful candidate will have:

• Tertiary-level qualifications (preferred) and/or demonstrated experience in a customer-focused environment.
• Experience working in a KPI-driven environment, ideally in student services, customer service, sales or a similar client-focused role.
• Excellent communication and relationship-building skills, with confidence in proactive student conversations.
• Strong organisational and time-management skills, with the ability to manage competing priorities.
• Sound problem-solving skills, resilience and initiative, with a solutions-focused approach.
• Experience using CRM or student management systems, with a genuine passion for student success.

Additional Information

We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Our employees can access our Professional Development Fund for external courses, study any of our Endeavour Short Courses free of charge and access our extensive in-house learning catalogue.

Additionally, to say thank you for the energy, effort, and results our people deliver, Endeavour offers all staff members free and unlimited clinic consults in all of our disciplines and 15% off all clinic dispensary and retail products!

Please visit: Work at Endeavour | Endeavour to see a full list of perks and benefits associated with working with us!

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.