Supervisor Clinic

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Job Summary and Responsibilities

As our Clinic Supervisor, you will lead and manage the daily operations of our clinic, ensuring efficient patient flow, exceptional service delivery, and a productive work environment for our team.  Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently seeking a full time Clinic Operations Supervisor for our Franciscan Orthopedic Associates Clinic in Gig Harbor, WA. We are looking for a highly motivated, team oriented clinic Operations Supervisor for our fast-paced clinic. No weekends or organizationally recognized holidays required!

Every day you will oversee administrative and clinical support staff, manage scheduling and facility resources, monitor compliance with policies and procedures, resolve patient and staff concerns, and participate in quality improvement initiatives to optimize clinic performance.

To be successful in this role, you will demonstrate strong leadership and communication skills, a proven ability to manage complex clinic operations, and a commitment to patient satisfaction and team development. You will possess a comprehensive understanding of healthcare regulations and best practices, driving continuous improvement and fostering a collaborative atmosphere.

This job is responsible for supervising and evaluating the daily activities of the assigned patient access and/or clinical staff in accordance with established business objectives and applicable regulatory requirements. Incumbents oversee activities to make sure they are conducted in a cost-effective and efficient manner, meet customer needs and are compliant with internal policies/standards/procedures and applicable regulatory requirements.

Work includes:

• Supervising assigned staff (e.g. hiring, training, scheduling and/or evaluating) engaged in maintaining/supporting patient access services and/or clinical officer services, including appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, patient and care team activities, and other activities in accordance with established operating standards,
• Serving as critical conduit/liaison with various internal departments in coordinating and troubleshooting various business and/or patient care related issues;
• Attending site-based meetings/activities and providing operational performance data for integration,
• Problem-solving, troubleshooting and appropriate escalation of issues to higher-level management, and
• Identifying opportunities to streamline current operations and implementing approved procedural changes.

An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

Job Requirements

Required

• Bachelors Degree in related field and one year related work experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilitiesor Three years’ work experience in a discipline that would demonstrate attainment of the requisite job knowledge/abilities