Supervisor de Serviços Centro-Oeste
About this role
Imagine yourself…
- Owning your ambition and fueling your career growth.
- Thriving in a supportive team environment that inspires you to strive for excellence.
- Contributing to a brighter, safer, more sustainable future.
It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding, and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career through continuous development and growth.
What We Offer
- Flexible and collaborative work environment
- Professional onboarding and ongoing training opportunities
- Career coaching and development across Videojet and Veralto
- Competitive compensation and benefits package
- A high-performing team committed to safety, customer success, and continuous improvement
About the Role
Reporting to the Regional Service Manager, the Midwest Field Service Manager is responsible for leading and supporting field service operations across the Central-West region. This role ensures exceptional customer support, high-quality service delivery, and strong team performance while driving operational excellence and continuous improvement.
You will lead a team of Field Service Engineers, helping them succeed through coaching, performance management, and resource planning. The successful candidate will be a customer-focused leader who balances operational priorities, drives KPI performance, and fosters a culture of accountability, teamwork, and safety.
In This Role, a Typical Day Will Look Like:
- Lead and supervise day-to-day field service operations across the assigned region
- Coach, mentor, and develop Field Service Engineers to maximize performance and customer satisfaction
- Monitor service execution, workload balancing, scheduling, and regional coverage
- Track key service metrics including productivity, utilization, response times, and service quality
- Partner with Sales, Customer Care, Operations, and other internal teams to ensure a seamless customer experience
- Resolve customer escalations and operational challenges in a timely and effective manner
- Drive continuous improvement initiatives that enhance operational efficiency and service delivery
- Support workforce planning and resource allocation to meet customer commitments
- Ensure compliance with company policies, procedures, and safety requirements
- Build and maintain a culture focused on accountability, teamwork, customer success, and operational excellence
The Essential Requirements of the Job Include:
- Experience in field service, technical support, or service operations environments
- Previous leadership, supervisory, or team coordination experience within a technical organization
- Strong communication, interpersonal, and problem-solving skills
- Customer-focused mindset with the ability to manage multiple priorities
- Experience analyzing operational data and using insights to improve performance
- Ability to thrive in a fast-paced, dynamic environment
- Willingness to travel throughout the region as needed
It Would Be a Plus If You Also Possess:
- Bachelor's degree in Engineering, Business Administration, or a related field
- Experience leading geographically dispersed field service teams
- Knowledge of service performance metrics, workforce planning, and resource management
- Experience driving continuous improvement initiatives and operational excellence programs
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
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