Supervisor, Sales Operations

Welcome!

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The Supervisor, Sales Operations supports the Sales Operations team through indirect supervision of para-professionals as they work to meet their daily and monthly objectives. Regularly reports progress to management. Typically reports to a manager level or above.

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Key Responsibilities:

• Develop proposals and maintain specification and documentation for estimates and proposals
• Secure orders and renewals from existing and potential customers by means of on-site calls, telephone contacts and electronic communications
• Conducts post sales liaison with customers after each installation to ensure that all sales agreements have been accomplished, and that the customers are satisfied with all aspects of the transaction
• Maintain desired Gross Profit Margins (38%).
• Ongoing training and development of sales team.
• Assist salesmen with job walks, and installation related questions
• Provide leadership to the sales team daily and conduct a weekly sales meeting
• Monitor opportunities and direct leads to the best suited salesperson for all of the Cleveland area.
• Monitor sales performance, metrics, and provide coaching when necessary
• Manage the sales appointment schedule
• Manage sales personnel schedule
• Submitting rebate paperwork for utility companies, manufacturer warranties, special rebate, and financing rebate paperwork

Qualifications:

• 5+ year of residential HVAC sales experience, supervisory experience preferred
• Ability and willingness to work after hours on a limited basis to accommodate prospective buyers and seasonal workloads
• Good communication skills, time management skills, and be self-motivated
• Proficient in working with all type of computer and phone equipment as well as software to support your activities.
• A self-motivated, extroverted, tactful, organized, goals oriented professional with a high degree of integrity.
• A skilled and tested person with a proven record of direct sales experience and a genuine empathy for customers along with willingness to help others
• Adhere to a punctual and reliable schedule. Work a non-standard schedule with some weekend and night work.

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

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Minimum Experience: 4+ years Minimum Education: High School Diploma/GED

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com