Equipier commercial caisse CDD H/F
metromakro
Supervisor – Support - Customer Services
metromakro· PK Store
About this role
Company Description
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.
Job Description
- Provide high-quality customer service, including smooth and effective handling of customer complaints.
- Ensure the accuracy of customer credit invoices.
- Provide a comfortable and pleasant service environment for staff and customers.
- Address customer complaints by understanding their needs and expectations and proposing appropriate solutions.
- Maintain customer files and ensure the accuracy and quality of customer data to facilitate efficient communication with customers.
- Analyze key customers to understand their needs and propose appropriate solutions.
- Monitor customer files and define action plans based on customer activity, including campaign management, activity by product family, and turnover performance.
- Maintain friendly and professional communication with customers and respond promptly to their queries.
- Supervise Associates in the absence of the Department Manager (DM).
- Take initiatives to drive Customer Service excellence, including supporting customer service activities on the sales floor.
Qualifications
Bachelors or Intermediate with 6 years of experience
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Supervisor – Support - Customer Services position at metromakro?
The salary for this Supervisor – Support - Customer Services role at metromakro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Supervisor – Support - Customer Services position at metromakro located?
This Supervisor – Support - Customer Services role at metromakro is based in Faisalabad, Faisalabad, Punjab, Pakistan, pk, Punjab. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Supervisor – Support - Customer Services role at metromakro full-time or part-time?
This is listed as a Full time position. It is posted as a Supervisor – Support - Customer Services role in the PK Store department at metromakro.
Which team or department does the Supervisor – Support - Customer Services at metromakro belong to?
This Supervisor – Support - Customer Services position is part of the PK Store department at metromakro. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Supervisor – Support - Customer Services position at metromakro?
Click the "Apply Now" button on this page. You will be redirected to metromakro's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Supervisor – Support - Customer Services job at metromakro posted?
This Supervisor – Support - Customer Services position at metromakro was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Supervisor – Support - Customer Services
metromakro
You'll be redirected to metromakro's official application page on SmartRecruiters.