Technical Support Representative I
Valsoft Corporation
Support Desk Analyst
Valsoft Corporation· Kudos
About this role
Kudos Software develops, sells, installs and supports specialist software products for specific market verticals. Our customer base spans Charity Retail, Caravan, and Marine sectors — and we're growing. We build long-term partnerships with our clients, combining deep sector knowledge with a modern, SaaS-first product suite that includes EPOS hardware and integrated card payment services.
This is an exciting time to join Kudos. You'll be selling technology that genuinely makes a difference to mission-driven organisations, with a proven product, a strong reference base, and real room to grow your earnings.
Responsibilities
- Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them.
- Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales.
- Always use our knowledge base for a first-time fix for our customers.
- Ensure tickets being passed to second line have sufficient detail.
- Think and operate pro-actively and highlight patterns to avoid reoccurring issues.
- Doing investigative work with customer’s accounts to find the best solution for all parties
- Be keen enough to self-learn aspects of the company product and hardware.
- Have eagerness learn new IT and customer service skills/techniques.
- Utilising several in-house and external systems.
Skill, Knowledge and Abilities
- Excellent customer service skills and customer empathy.
- Strong ability to problem solve and fault find issues.
- Great interpersonal and relationship management skills.
- Possess outstanding communication skills, with the ability to build instant customer rapport.
- Have confidence when being confronted with new systems (we use lots).
- Work closely with other departments to drive continuous improvements.
- Good general IT software and hardware skills to enable both hardware and software support.
- Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.
#Kudos
Frequently Asked Questions
Is the salary disclosed for the Support Desk Analyst position at Valsoft Corporation?
The salary for this Support Desk Analyst role at Valsoft Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Desk Analyst position at Valsoft Corporation located?
This Support Desk Analyst role at Valsoft Corporation is based in Buckfastleigh, Devon, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Support Desk Analyst at Valsoft Corporation belong to?
This Support Desk Analyst position is part of the Kudos department at Valsoft Corporation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Desk Analyst position at Valsoft Corporation?
Click the "Apply Now" button on this page. You will be redirected to Valsoft Corporation's official application portal hosted on workable where you can submit your application directly.
When was the Support Desk Analyst job at Valsoft Corporation posted?
This Support Desk Analyst position at Valsoft Corporation was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Desk Analyst
Valsoft Corporation
You'll be redirected to Valsoft Corporation's official application page on workable.