Support (Portuguese, English and Spanish Speaker)

inetum2
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📍 Lisbon📍 Lisbon, Lisbon, Portugal📍 ptFull time

About this role

Company Description

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024.  

Job Description

We are looking for a  Support (Portuguese, English and French Speaker)  to join our multilingual Service Desk team, providing first-line IT support to end users across an international environment.

The successful candidate will serve as the first point of contact for incidents and service requests, ensuring excellent customer service, quick issue resolution, and compliance with service level agreements (SLAs).

Key Responsibilities

  • Receive and handle support requests via phone, ticketing system, and chat.
  • Log, categorize, prioritize, and track incidents and service requests.
  • Perform initial diagnosis and resolution of common IT issues.
  • Escalate complex incidents to the appropriate support teams.
  • Follow up on open tickets and keep users informed of progress.
  • Maintain accurate documentation of troubleshooting activities and resolutions.
  • Contribute to knowledge base updates and process improvements.
  • Ensure high customer satisfaction through professional and timely support.

Required Qualifications

Languages (Mandatory) ---  Portuguese, English and Spanish

Technical Skills

  • Experience using ticketing tools such as Jira, ServiceNow, Remedy, or similar.
  • Knowledge of Microsoft 365 applications and Windows environments.
  • Basic understanding of IT Service Management (ITSM) processes.
  • Experience with remote support tools.
  • Experience providing remote support for users' computers (accessing the computer and resolving the issue).
  • Familiarity with user account management, access requests, and workplace support.

Experience

  • Minimum 1 years of experience in a Helpdesk, Service Desk, Customer Support, or Technical Support role.

     

  • Soft Skills

  • Strong communication and customer service skills.
  • Problem-solving mindset.
  • Ability to work in a fast-paced environment.
  • Attention to detail and quality.
  • Team-player with a proactive attitude.

  • Nice to Have

  • ITIL Foundation certification.
  • Experience in multilingual support environments.
  • Knowledge of Genesys, Jira Service Management, or Confluence.

 

  • What We Offer
  • International and multicultural environment.
  • Professional development opportunities.
  • Ongoing training and career growth.

  • Schedule: Monday to Friday
    Contract Type: Full-time

Qualifications

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Support (Portuguese, English and Spanish Speaker) position at inetum2?
The salary for this Support (Portuguese, English and Spanish Speaker) role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support (Portuguese, English and Spanish Speaker) position at inetum2 located?
This Support (Portuguese, English and Spanish Speaker) role at inetum2 is based in Lisbon, Lisbon, Lisbon, Portugal, pt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support (Portuguese, English and Spanish Speaker) role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Support (Portuguese, English and Spanish Speaker) role at inetum2.
How do I apply for the Support (Portuguese, English and Spanish Speaker) position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Support (Portuguese, English and Spanish Speaker) job at inetum2 posted?
This Support (Portuguese, English and Spanish Speaker) position at inetum2 was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Support (Portuguese, English and Spanish Speaker)
inetum2
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