Support Technician
First Focus
Support Technician
cardioscan· Global IT and Security
About this role
Have you got a strong grounding in helpdesk or technical support and are now looking to bring your skills to a fast-growing global MedTech business?
Role: Support Technician
Location: Camberwell (1 day WFH, Full-time, HQ office hours)
The Role:
As our Support Technician, you'll be the first point of contact for technical support across CardioScan's global operations - resolving requests from both external customers and internal employees via phone, email, Zendesk, Microsoft Teams and other support channels. You'll bring strong customer focus and confident phone-support skills, working closely with IT, Development, Biomed, Clinical Services and Sales teams to resolve incidents, fulfil service requests, and keep customer satisfaction high.
What's in it for you
- A varied, hands-on role spanning both internal IT support and customer-facing
- Close collaboration with IT, Development, Biomed, Clinical Services and Sales teams
- Exposure to a genuinely global business and a broad range of stakeholders - from Leadership and Country Managers to Cardiologists and Clinical teams
- The chance to build your technical breadth across hardware, software, cloud platforms, M365 and more
- A supportive team environment where problem-solving and initiative are valued
- A vibrant Camberwell HQ office, great people, and regular team and company events
Who we're looking for
Years of experience matter less than how you operate.
You're someone who:
- Has 2+ years' experience in a Helpdesk or technical support role, ideally within a call centre, service desk or customer support environment
- Is confident handling inbound and outbound calls, troubleshooting over the phone, and communicating clearly with technical and non-technical users alike
- Has experience supporting Windows environments, with a basic understanding of Microsoft 365 administration and troubleshooting
- Is comfortable supporting laptops, mobile devices, peripherals and remote access tools
- Brings a strong customer service mindset and can handle high call volumes professionally
- Stays calm under pressure, with sharp troubleshooting and problem-solving instincts
- Experience in the medical or cardiology sector, and/or Zendesk administration, is highly regarded but not required
Why CardioScan
We're a fast-moving, globally scaling business with a genuinely meaningful mission. Joining us means:
- A front-row seat to growth at a global medtech business scaling fast
- Ongoing investment in your professional development and leadership growth
- A culture that lives its values of Ambition, Accountability and Integrity, day to day
- Ongoing development, learning opportunities and room to grow with the business
- Quarterly awards, birthday leave and global EAP
We're proud to be certified as a Great Place to Work®, reflecting our genuine investment in culture, diversity, and delivering an exceptional customer experience.
CardioScan is an equal opportunity employer committed to attracting and retaining a diverse workforce.
Frequently Asked Questions
Is the salary disclosed for the Support Technician position at cardioscan?
The salary for this Support Technician role at cardioscan is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Technician position at cardioscan located?
This Support Technician role at cardioscan is based in Camberwell, Victoria, Australia, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support Technician role at cardioscan full-time or part-time?
This is listed as a Full Time position. It is posted as a Support Technician role in the Global IT and Security department at cardioscan.
Which team or department does the Support Technician at cardioscan belong to?
This Support Technician position is part of the Global IT and Security department at cardioscan. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Technician position at cardioscan?
Click the "Apply Now" button on this page. You will be redirected to cardioscan's official application portal hosted on bamboohr where you can submit your application directly.
When was the Support Technician job at cardioscan posted?
This Support Technician position at cardioscan was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Technician
cardioscan
You'll be redirected to cardioscan's official application page on bamboohr.