Surgical Scheduler-OBGYN

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

• Ensure, organize, and maintain an active, accurate, and operational surgery schedule by coordinating all surgeries and procedures for assigned providers and service lines.
• Coordinate surgical procedures with multiple hospitals and ambulatory surgery centers, schedule and coordinate pre-operative testing, communicate surgery orders, and collect necessary documentation for surgeries.
• Work closely with patients, physicians, staff and operating rooms to provide accurate, timely, and responsive scheduling.
• Provide administrative support. Solve routine and complex customer problems directs customers to address specific questions.
• Interact with patients, patients’ families, referring physicians and third party carriers with regard to patient-related issues.
• Independent judgment is required to plan, prioritize, and organize a diversified workload.  
• Communicate regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met including, but not limited to, maximizing the departments time and utilization.
•  Manage and maintain accurate surgical schedules for assigned providers and service lines, ensuring all cases are coordinated efficiently and scheduled appropriately. 
•  Coordinate all aspects of the surgical scheduling process, including procedures with hospitals and ambulatory surgery centers, pre-operative testing, surgery orders, and required documentation. 
•  Serve as a primary liaison between patients, providers, clinical staff, operating room personnel, and external partners to ensure a seamless scheduling experience. 
•  Provide exceptional customer service by addressing questions, resolving scheduling issues, and guiding patients and families through the surgical scheduling process. 
•  Communicate professionally with physicians, patients, insurance carriers, and interdisciplinary teams to support timely and effective patient care. 
•  Independently prioritize tasks, manage competing deadlines, and maintain accuracy while handling a high-volume workload. 
•  Collaborate with leadership and team members to identify and resolve scheduling concerns, workflow challenges, and operational issues. 
•  Maximize operating room utilization through strategic scheduling, creative problem-solving, and flexibility in responding to schedule changes and last-minute adjustments. 
•  Work collaboratively with the whole Surgery Scheduling team, including cross-training and providing coverage when needed. 
•  Support departmental initiatives and perform additional duties as assigned to meet operational goals. 

Qualifications

Surgical Scheduler Requirements:

• High School diploma 

• 2 or more years of experience in a healthcare environment or equivalent combination of education and experience. 

Preferences:  

• Epic Experience 

Knowledge, Skills, and Abilities:  

• Knowledge and strong and efficient interpersonal, verbal, and written communication. 

• Must have high level of interpersonal skills to handle sensitive and confidential situations.

• Position continually requires demonstrated poise, tact and diplomacy. 

• Knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MS Word, Excel, Access, PowerPoint). 

• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines 

Pay Range