Switchboard Operator

primehealthcare· Admin
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📍 Kansas City, MO, USPART TIME

About this role

Overview

Shifts Available: Evenings

Employment Type: Part Time

Hours: 12-hour shifts – Fri-Sat 7:00 PM - 7:00 AM

Location: St. Joseph Medical Center - Kansas CIty, MO

 

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PRN as needed. 

Responsibilities

  • Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously 
  • Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel 
  • Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments 
  • Support communication during hospital emergencies or critical events by coordinating calls and information flow 
  • Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information 

Qualifications

  • High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
  • Previous PBX experience preferred.
  • Previous experience in office or receptionist.
  • Effective written, verbal communication, and interpersonal skills.
  • Ability to multi-task, prioritize needs to meet required timelines.
  • Analytical and problem-solving skills.
  • Customer Services experience preferred.

    • Here are some of the benefits of working at Prime Healthcare: 

    • Health, dental, and vision insurance options 
    • Paid vacation, sick time and holidays 
    • Bereavement leave, FMLA and other leave options 
    • Employer 401K options 
    • Tuition reimbursement options  
    • Life, disability, and other insurance options 
    • Many other amazing benefits 

     

    Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/  

     

    #LI-SB4

    Employment Status

    Part Time > 59

    Shift

    Evenings

    Equal Employment Opportunity

    Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

    Frequently Asked Questions

    Is the salary disclosed for the Switchboard Operator position at primehealthcare?
    The salary for this Switchboard Operator role at primehealthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Switchboard Operator position at primehealthcare located?
    This Switchboard Operator role at primehealthcare is based in Kansas City, MO, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Switchboard Operator role at primehealthcare full-time or part-time?
    This is listed as a PART TIME position. It is posted as a Switchboard Operator role in the Admin department at primehealthcare.
    Which team or department does the Switchboard Operator at primehealthcare belong to?
    This Switchboard Operator position is part of the Admin department at primehealthcare. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Switchboard Operator position at primehealthcare?
    Click the "Apply Now" button on this page. You will be redirected to primehealthcare's official application portal hosted on icims where you can submit your application directly.
    When was the Switchboard Operator job at primehealthcare posted?
    This Switchboard Operator position at primehealthcare was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
    Switchboard Operator
    primehealthcare
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