Contract Maintenance Professional Level 3
birchmeregroup
Full Time
System Administrator Level 2
birchmeregroup· Operations
About this role
***You MUST already have a TS/SCI Clearance with a Polygraph to qualify***
The Level 2 System Administrator shall possess the following capabilities:
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide assistance to users in accessing and using IT systems.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Optimize system operations and resource utilization and perform system capacity analysis and planning.
- Provide in-depth experience in trouble-shooting IT systems.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
- Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Qualifications:
- Ten (10) years experience as a SA on programs and contracts of similar scope, type, and complexity is required.
- Bachelor’s degree in a technical discipline from an accredited college or university is required.
- In lieu of a Bachelor’s degree, four (4) years of additional SA experience may be substituted.
Frequently Asked Questions
Is the salary disclosed for the System Administrator Level 2 position at birchmeregroup?
The salary for this System Administrator Level 2 role at birchmeregroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the System Administrator Level 2 position at birchmeregroup located?
This System Administrator Level 2 role at birchmeregroup is based in Ft. Meade, Maryland, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the System Administrator Level 2 role at birchmeregroup full-time or part-time?
This is listed as a Full Time position. It is posted as a System Administrator Level 2 role in the Operations department at birchmeregroup.
Which team or department does the System Administrator Level 2 at birchmeregroup belong to?
This System Administrator Level 2 position is part of the Operations department at birchmeregroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the System Administrator Level 2 position at birchmeregroup?
Click the "Apply Now" button on this page. You will be redirected to birchmeregroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the System Administrator Level 2 job at birchmeregroup posted?
This System Administrator Level 2 position at birchmeregroup was posted on Aug 15, 2023. Apply as soon as possible — early applications are often reviewed first.
System Administrator Level 2
birchmeregroup
You'll be redirected to birchmeregroup's official application page on bamboohr.