Table Supervisor - Casino del Mar

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

Casino del Mar features non-stop fun, excitement and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. 
• Responsible for overseeing the operations of assigned gaming tables, ensuring compliance with gaming regulations and company policies, and delivering excellent customer service.
• Supervises the Croupiers in the performance of their duties. Corrects errors as necessary, intercedes with guest complaints, makes necessary corrections, and provides appropriate game security.
• Responsible for gaming equipment, game protection and all assets of the company.
• Handle customer inquiries, resolve disputes, and ensure a high level of guest satisfaction.
• Maintain accurate records of table activity, including cash handling and game payouts.
• Collaborate with the pit manager to optimize table game operations and revenue.
• Conduct regular inspections of gaming equipment and ensure tables are clean and properly maintained.
• Report any suspicious activity or irregularities to management.
• Assist in managing game promotions and special events.
• Uphold the casino’s standards of integrity and professionalism at all times.
• Utilizes the casino system appropriately.
• Supervisors will interact with all departments as necessary and provide guest service.
• Compliance with federal requirements regarding Anti-Money Laundering and Anti-Terrorism requirements, CTRC’s, SARC, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Privacy of Information Act. Must comply with all BSA/OFAC and AML policy and procedures as well as PRTC Regulations.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. 
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
• Perform other reasonable job duties as requested by supervisor.

Qualifications

• Hospitality oriented.
• High school diploma or equivalent; in Hospitality or gaming management is a plus.
• Previous experience in a casino environment, preferably in a supervisory role.
• Strong knowledge of table games rules and regulations.
• Excellent leadership and communication skills.
• Ability to multitask and manage a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Strong interpersonal and written/oral communication skills.

• Flexibility to work various shifts, including weekends and holidays
• Fully Bilingual (English/Spanish)

Benefits

• 401(k)

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsibilities

- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. 
- Responsible for overseeing the operations of assigned gaming tables, ensuring compliance with gaming regulations and company policies, and delivering excellent customer service.
- Supervises the Croupiers in the performance of their duties. Corrects errors as necessary, intercedes with guest complaints, makes necessary corrections, and provides appropriate game security.
- Responsible for gaming equipment, game protection and all assets of the company.
- Handle customer inquiries, resolve disputes, and ensure a high level of guest satisfaction.
- Maintain accurate records of table activity, including cash handling and game payouts.
- Collaborate with the pit manager to optimize table game operations and revenue.
- Conduct regular inspections of gaming equipment and ensure tables are clean and properly maintained.
- Report any suspicious activity or irregularities to management.
- Assist in managing game promotions and special events.
- Uphold the casino’s standards of integrity and professionalism at all times.
- Utilizes the casino system appropriately.
- Supervisors will interact with all departments as necessary and provide guest service.
- Compliance with federal requirements regarding Anti-Money Laundering and Anti-Terrorism requirements, CTRC’s, SARC, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Privacy of Information Act. Must comply with all BSA/OFAC and AML policy and procedures as well as PRTC Regulations.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
- Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. 
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
- Perform other reasonable job duties as requested by supervisor.