Team Lead - Case Processing
soterius· Manager, TL. Head
About this role
Job Overview:
Team leader accountable for case processing operations within a large-volume OTC/consumer healthcare pharmacovigilance program. Reports to the Case Management Lead and leads an operational team across the end-to-end case lifecycle, including intake, triage, submission, processing, and quality. Team Leads are deployed flexibly across these areas based on operational need.
Qualification and Experience:
- Degree in Pharmacy, Pharm D, BHMS, BDS or equivalent.
- 6+ years of related experience in pharmacovigilance, drug safety, or allied clinical, scientific, or safety domains
Key Responsibilities:
- Lead an operational case processing team, managing daily workload allocation, productivity, and quality across the case lifecycle.
- Oversee case intake, book-in, triage, and validity assessment in line with program SOPs.
- Manage ICSR data entry, MedDRA coding, and narrative writing for cases.
- Oversee E2B submissions, gateway operations, EudraVigilance downloads, and mailbox management where assigned.
- Perform and oversee inline quality control, monitoring error trends and QC metrics.
- Ensure end-to-end case processing meets compliance timelines and quality standards.
- Manage team performance, escalations, training, and development.
- Maintain inspection readiness and support audits and inspections across the case processing function.
Key Skills:
- Case processing team leadership across intake, triage, submission, processing, and QC
- ICSR data entry, coding, narrative writing
- E2B submission and gateway operations
- EudraVigilance and mailbox management
- Inline QC and error trend analysis
- Safety database knowledge – LSMV, Argus Veeva or equivalent
- MedDRA
- Team, workload, and compliance management
- Consumer health
Frequently Asked Questions
Is the salary disclosed for the Team Lead - Case Processing position at soterius?
The salary for this Team Lead - Case Processing role at soterius is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead - Case Processing position at soterius located?
This Team Lead - Case Processing role at soterius is based in Navi Mumbai, MH, India, Noida, UP, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Lead - Case Processing role at soterius full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Team Lead - Case Processing role in the Manager, TL. Head department at soterius.
Which team or department does the Team Lead - Case Processing at soterius belong to?
This Team Lead - Case Processing position is part of the Manager, TL. Head department at soterius. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Team Lead - Case Processing position at soterius?
Click the "Apply Now" button on this page. You will be redirected to soterius's official application portal hosted on keka where you can submit your application directly.
When was the Team Lead - Case Processing job at soterius posted?
This Team Lead - Case Processing position at soterius was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead - Case Processing
soterius
You'll be redirected to soterius's official application page on keka.