Team Leader, Inbound

Overview

PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences.   What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 250 patents and registered trademarks, PRG is defined by innovation. And through our network of 38 offices spanning five continents, we can deliver for our customers anywhere around the globe.

Responsibilities

Summary/objective

 

The Team Leader is primarily responsible for the upkeep, quality, output, and accuracy of equipment processed by the assigned department.

 

Supervisory responsibilities

• Coordination of team members within assigned department and shift

Essential functions

• Able to work before and after regular business hours with or without notice 
• Able to work on weekends with or without notice 
• Use the PRG product database for Technical Service Notices   
• Ensures equipment assigned is kept to good working order 
• All markings and labels are removed from returned equipment 
• Ensure all software is current to PRG standards 
• Check and test equipment to ensure the unit is fully working 
• Ensure PRG labels are in place and up to current standards 
• Check items requiring repair into service 
• Manage this process through TEAM 
• Maintain ongoing cycle counts
• Other duties as assigned

 Other duties

• Understanding of and compliance with company policies

Qualifications

Knowledge, Skills, and Abilities

• Work well under hard deadlines; ability to plan department workflow accordingly 
• Solid understanding of department production equipment and functionality 
• 5 years of experience working with your assigned disciplines equipment (Audio/Video/LED/Lighting/Rigging/etc.)
• Strong ability to troubleshoot and problem-solve in a time-sensitive production environment 

Competencies 

• Oversee a team of 3 or more experienced people in the execution of preventative maintenance, cleaning, and testing of all types of equipment assigned to the department
• Decision Making 
• Team Building 
• Adaptability 
• Teamwork 
• Problem Solving 
• Organizational Skills  
• Attention to Detail

Physical demands

• Regularly lift and/or move objects 10-50Ibs, occasionally lift and/or move objects that weigh more than 100 Ibs 
• Frequently required to sit, stand, walk, stoop, kneel, crouch or crawl
• Specific vision abilities for this job may include close vision, distance vision, peripheral vision, depth perception and ability to adjust and focus, with or without the use of glasses or contact lenses
• While performing the duties of this job, the employee may be exposed to follow spots and moving lights, loud noises, fumes or airborne particles, moving mechanical parts, and vibration
• May be required to operate motor vehicles and load/unload trucks

 Travel required

• May be required to travel 

 

Required education and experience

• Computer knowledge (Microsoft Office Suite) 

EEO and Disclosure

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

 

The pay range for this position is estimated to be $22.00 to $25.00 per hour. Actual salary to be determined by the experience, knowledge, skills and abilities of the applicant combined with location and alignment with market data.

 

This is a safety sensitive position and will require pre-employment drug screening.

 

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

 

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.