Team Leader | IT Service Manager

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

We are looking for an experienced and motivated Team Leader to lead the operation of a dynamic and complex datacenter infrastructure, serving a portfolio of 20 clients based in France. The selected candidate will manage a team of approximately 30 specialized professionals (L2 and L3 levels), ensuring the delivery of high-quality services, effective backlog management, and incident resolution.

Key Responsibilities:

• Team Leadership:

  • Lead and inspire a multidisciplinary team subdivided into the following areas: Security, Networks, Windows, Linux, Storage and Backups, Virtualization, DBA, and Cloud.
  • Motivate, guide, and develop team members, fostering a culture of high performance and personal growth.
  • Promote a positive and collaborative work environment, encouraging accountability and ownership.

• Operational Management:

  • Oversee incident management, service requests, and changes related to the datacenter infrastructures.
  • Manage and prioritize the team's backlog, ensuring compliance with SLAs and agreed deadlines.
  • Act as the main point of contact for major incidents, coordinating resolution efforts and ensuring clear communication with all stakeholders.

• Communication and Coordination:

  • Maintain regular communication with SDM,  providing updates on operations, incidents, and project progress.
  • Coordinate with other teams and departments to align objectives, priorities, and resource allocation.
  • Prepare and present performance and KPI reports to management.

• Continuous Improvement:

  • Identify and implement process improvements to increase operational efficiency and service quality.
  • Ensure compliance with established procedures, internal policies, and industry best practices.

Qualifications

• Proven experience in managing datacenter infrastructure operations or similar environments.
• Leadership skills, with experience managing multidisciplinary technical teams of up to 30 people.
• Expertise in incident management, service requests, and change processes.
• Familiarity with the following areas: Security, Networks, Windows, Linux, Storage and Backups, Virtualization, DBA, and Cloud.
• Knowledge of ITIL practices and project management frameworks
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage competing requests in a dynamic environment.
• Strong problem-solving skills, especially under high-pressure situations like critical incidents
• Fluency in English is essential; knowledge of French is an advantage.

Additional Information

What We Offer:

• The work model is hybrid
• The opportunity to lead a skilled and diverse technical team.
• A challenging and rewarding role in an innovative and dynamic environment.
• The chance to work with cutting-edge technologies and international clients.

If you are an experienced professional passionate about leadership and technical excellence, apply now!

Join our team and take your career to the next level!