Team Leader - Sales [Internal]

Company Description

About the Company 

Accor is the largest Hotel Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle, across 40+ brands, including the Novotel, Sofitel, Ibis, Mercure, Mantra, Pullman & Raffles.

Our Business

Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.

We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.

Job Description

We are seeking a dynamic and results-driven Team Leader – Sales to lead our Telesales Marketing / Loyalty Sales Consultant team in Jakarta. The successful candidate will be responsible for driving sales performance, coaching team members, and ensuring targets are consistently achieved.

• Lead, motivate, and manage a team of telesales consultants to achieve daily, weekly, and monthly sales targets in a competitive market

• Drive and sustain high sales performance while adapting to changing market conditions and customer expectations

• Coach, mentor, and develop a diverse sales team through regular feedback, performance reviews, and improvement plans

• Monitor individual and team performance, providing real-time coaching to improve results and call quality

• Ensure all sales calls meet quality standards, compliance requirements, and company policies

• Analyze sales reports and performance metrics to identify trends, gaps, and opportunities for improvement

• Identify and implement improvements in sales processes, techniques, and team effectiveness

• Communicate effectively across all levels of the organization, both verbally and in writing

Qualifications

Qualifications:

• Proven experience in a sales or telesales environment, with prior experience in a supervisory or team leadership role

• Strong coaching, people management, and performance management skills

• Demonstrated ability to achieve and exceed sales targets in a competitive market

• Excellent verbal and written communication skills, with the ability to engage at all organizational levels

• Strong analytical skills with the ability to interpret sales reports and performance data

• Experience in call quality monitoring, compliance, and sales process improvement

• Ability to adapt quickly to changing market conditions and customer expectations

• Strong problem-solving skills, including handling escalated customer concerns

Additional Information

What We Offer:

• Competitive salary + attractive incentives

• Career growth opportunities

• Supportive and performance-driven work environment