Team Manager Customer Experience

Alorica
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📍 Bangalore, Karnataka, IndiaFull time

About this role

About Alorica India:

 
Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

 
100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

 
The world’s largest provider of customer experiences to North American consumers.

 
14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).

 
We Serve More than 200 Major Clients Worldwide, Including:
  • 4 of the top 5 wireless providers
  • 4 of the top 8 healthcare companies on the Fortune 500
  • 4 of the top 10 banks on the Fortune 500
  • 5 of the world’s largest retailers
  • 4 of the top 10 largest car manufacturers
  • 10 of the top 20 regulated utility companies
  • 3 of the 5 largest technology companies
  • Provide customer support and resolve customer queries via call.
  • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Candidate should be flexible to work in 24*7 environments (US Shift).
  • Freshers to 5yrs of experience with Customer Support * 
  • Experience in an International Voice Process.
  • The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
  • Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

Frequently Asked Questions

Is the salary disclosed for the Team Manager Customer Experience position at Alorica?
The salary for this Team Manager Customer Experience role at Alorica is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Manager Customer Experience position at Alorica located?
This Team Manager Customer Experience role at Alorica is based in Bangalore, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Manager Customer Experience role at Alorica full-time or part-time?
This is listed as a Full time position. It is posted as a Team Manager Customer Experience role at Alorica.
How do I apply for the Team Manager Customer Experience position at Alorica?
Click the "Apply Now" button on this page. You will be redirected to Alorica's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Team Manager Customer Experience job at Alorica posted?
This Team Manager Customer Experience position at Alorica was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Manager Customer Experience
Alorica
Apply for this role ↗

You'll be redirected to Alorica's official application page on oraclecloud.