Team Member-Process-Credit Card-Marketing HO
Kotak Additional
Team Member-Process-Credit Card-Marketing HO
About this role
Position: Sales Training & Development Manager – Consumer Bank
Location: Mumbai
Function: Consumer Banking – Learning & Development / Sales Enablement
Grade: (As per internal banding)
Reporting to: Outbound Head / Training Manager (Consumer Bank)
Department: Credit Card-Marketing HO
Grade: M1 to M3
Key Responsibilities
- Sales Onboarding:
Deliver structured induction programs for new sales hires (CASA, Loans, Credit Cards) to ensure faster readiness and productivity - Sales Training Delivery:
Conduct training on sales techniques, product knowledge, objection handling, and customer engagement - Capability Building:
Drive initiatives to enhance selling skills, cross-sell/upsell capabilities, and customer-centric selling approaches - Product & Compliance Training:
Ensure sales teams are aligned on product updates, policies, and regulatory requirements (RBI guidelines) - Performance Enhancement:
Analyze sales MIS to identify gaps and conduct targeted refresher training for low performers - Field Coaching:
Provide on-ground coaching and support to sales teams through field visits and joint calls - Content Development:
Create training modules, sales playbooks, scripts, and digital learning content - Stakeholder Management:
Collaborate with Sales Heads, HR, Product, and Compliance teams to align training with business needs
Eligibility Criteria
- Minimum 5+ years of experience in Banking/NBFC Sales or Sales Training
- Prior experience in Consumer Banking or Credit Cards preferred
- Strong understanding of sales processes and frontline challenges
- Proven track record in improving sales performance or enabling teams
Required Skills
- Strong sales training & facilitation skills
- Good understanding of banking products and regulations
- Excellent communication and presentation skills
- Ability to analyze sales data and identify skill gaps
- High energy, result-oriented, and willingness to travel for field coaching
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Frequently Asked Questions
Is the salary disclosed for the Team Member-Process-Credit Card-Marketing HO position at Kotak Additional?
The salary for this Team Member-Process-Credit Card-Marketing HO role at Kotak Additional is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Member-Process-Credit Card-Marketing HO position at Kotak Additional located?
This Team Member-Process-Credit Card-Marketing HO role at Kotak Additional is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Member-Process-Credit Card-Marketing HO role at Kotak Additional full-time or part-time?
This is listed as a Full time position. It is posted as a Team Member-Process-Credit Card-Marketing HO role at Kotak Additional.
How do I apply for the Team Member-Process-Credit Card-Marketing HO position at Kotak Additional?
Click the "Apply Now" button on this page. You will be redirected to Kotak Additional's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Team Member-Process-Credit Card-Marketing HO job at Kotak Additional posted?
This Team Member-Process-Credit Card-Marketing HO position at Kotak Additional was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Member-Process-Credit Card-Marketing HO
Kotak Additional
You'll be redirected to Kotak Additional's official application page on oraclecloud.