Growth-GTM
kapturecrm
Tech Lead- AI/ML Applications Engineer
kapturecrm· Machine Learning
About this role
Who are we?
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
What is this role all about?
We are looking for a Tech Lead- AI/ML Application Engineer with deep expertise in RAG pipelines, LLM fine-tuning, and agentic AI frameworks to join our core AI platform team. You will own the design, development, and production deployment of AI-driven products — including voice bots and chat bots — that serve enterprise clients at scale. This is a high-ownership, hands-on engineering role with direct impact on product outcomes.
Sounds interesting?
Here’s a more detailed description of what you will do in this role:
- You will design and build production-grade RAG pipelines and fine-tune large language models to power intelligent voice and chat bot experiences for enterprise customers.
- You will architect and ship scalable RESTful APIs using FastAPI, owning the complete lifecycle from design and development through testing and production deployment.
- You will work with LangChain and LangGraph to create sophisticated, multi-step agentic AI workflows that handle complex, real-world customer interactions.
- You will own the productionization of AI models end-to-end — ensuring they are reliable, observable, and performing at enterprise scale on Kubernetes-based infrastructure.
- You will collaborate closely with product, data science, and DevOps teams to define architecture, shape the roadmap, and directly influence how AI evolves at Kapture.
This is a Bangalore based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
What does success look like in this role?
You will have successfully shipped AI-powered voice and chat bot features that enterprise clients rely on at scale, with measurable improvements in reliability and performance. Within the first six months, you will be a go-to engineer for AI architecture decisions and a multiplier for the team around you.
What would make you a good fit for this role?
Here are the basic requirements:
- 5–7 years of experience in Python engineering, Hands-on experience building RAG applications and fine-tuning LLMs in production environments.
- Proficient with FastAPI and comfortable across MongoDB, PostgreSQL, and MySQL.
- Experienced with Kubernetes and have taken AI models from prototype to stable production.
What are the most critical skills for this role?
- Strong Python fundamentals: async, clean code, API design, and test coverage.
- Practical depth in LangChain and/or LangGraph — you’ve built multi-step agentic systems, not just read the docs.
- System design instinct for high-volume, enterprise-scale workloads.
- End-to-end ownership mindset — you drive features from spec to monitoring without hand-holding
You will have an advantage if you:
- Have built voice bots or conversational AI products and can speak to the challenges of deploying them at scale — covering latency, accuracy, fallback handling, and enterprise integration.
- Have experience with MLOps tooling, model observability, and A/B evaluation frameworks that keep AI systems performing reliably over time.
- Can articulate the scale of projects you have worked on — number of enterprise customers served, volume of interactions handled, and the architectural decisions made to get there.
Why should you be interested?
Here’s what you will gain from this role:
- Real ownership — your AI systems will serve enterprise clients across 18 countries.
- Cutting-edge work — LLMs, RAG, and agentic AI in a high-stakes, real-product environment.
- Fast growth — Kapture is scaling rapidly and technical leadership opportunities are real.
Frequently Asked Questions
Is the salary disclosed for the Tech Lead- AI/ML Applications Engineer position at kapturecrm?
The salary for this Tech Lead- AI/ML Applications Engineer role at kapturecrm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tech Lead- AI/ML Applications Engineer position at kapturecrm located?
This Tech Lead- AI/ML Applications Engineer role at kapturecrm is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Tech Lead- AI/ML Applications Engineer role at kapturecrm full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Tech Lead- AI/ML Applications Engineer role in the Machine Learning department at kapturecrm.
Which team or department does the Tech Lead- AI/ML Applications Engineer at kapturecrm belong to?
This Tech Lead- AI/ML Applications Engineer position is part of the Machine Learning department at kapturecrm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Tech Lead- AI/ML Applications Engineer position at kapturecrm?
Click the "Apply Now" button on this page. You will be redirected to kapturecrm's official application portal hosted on keka where you can submit your application directly.
When was the Tech Lead- AI/ML Applications Engineer job at kapturecrm posted?
This Tech Lead- AI/ML Applications Engineer position at kapturecrm was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Tech Lead- AI/ML Applications Engineer
kapturecrm
You'll be redirected to kapturecrm's official application page on keka.