Tech Service Quality Engineer

Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA.

Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.

If you do not meet every requirement, or your experience is slightly different that what we have listed, we still encourage you to apply! 

Job Requirements (Principal Responsibilities)

• Investigate and resolve performance and quality related complaints by 8D methodology and compile working report.
• Responsible for the generation (along with R&D) and evaluation of all customer specifications.  
• Ensures plant can meet new\existing product specifications within available plant capabilities and resourcing. 
• Supports efforts to implement and maintain both RC14001® technical specification and IATF16949 accreditation, as applicable to the site/region and the ISO 9001 standard.
• Promote Cabot product through providing technical service to customers and distributors.
• Negotiates changes to specifications as required with customers and keeps all documentation up to date and cross-referenced accurately.
• Coordinate with plant team to make sure good and safe launch for new production facility, new equipment, and new instruments.
• Fulfill product/process development under customer’s PPAP frame.

Competencies (Knowledge, Skills and Behaviors)

• Knowledge of Quality Assurance techniques and practices (APQP, PPAP); manufacturing process controls (FMEA, SPC); product uniformity and variation (MSA); QA/QC problem solving techniques (8D).  Knowledge of laboratory practices.  Knowledge of ISO standards (ISO9001, IATF 16949 or VDA6.3).
• Excellent analytical and problem-solving skills in order to gather, analyze and draw well-reasoned conclusions from available data.
• Inter-personal and customer service skills in order to interface with internal and external customers, discuss technical issues, find and document solutions.
• Fluent English communications in both oral and written.  Can speak Japanese or Korean is a plus.

Education/Experience

• Bachelor’s degree in Chemical Engineering, Chemistry or Materials Engineering Fields
• Minimum of 5 years technical experience in quality and tech service in a chemical manufacturing environment. Experience with lithium-ion batteries will be a plus.

At Cabot, we bring the power of innovative chemistry and a spirit of partnership with our customers to advance solutions that will enable a sustainable future. Our strength in research and development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, masterbatches and conductive compounds.

Our employees around the world are united by our shared purpose: Creating materials that improve daily life and enable a more sustainable future. Through our corporate strategy, “Creating for Tomorrow,” we are focused on our core strengths to lead in performance and sustainability – today and into the future.